AdviceUK Training

To find out more about our online training course programme and to book, please see below.

Once you have selected a course you will be taken to our AdviceUK Portal where you can review the full course details and book online:

Resilience and Self-care in the Advice Sector

This course encourages learners to utilise an inquiry model of reflective practice that they can then take forward into their workplaces. It covers the importance of self-care at work, and shares some ways in which we can embed self-care practices into our work days.

Understanding Suicide Interventions

At AdviceUK we are aware that calls and contacts from your clients are reflecting increased levels of distress; this course aims to equip organisations and individuals on how to have a conversation that could save a life, as well as looking at the importance of self-care.

Introduction to Welfare Benefits

Achieve a good basic understanding of welfare benefits, including how the system is structured and the differences between contributory, non-contributory and means tested benefits.

Advice Skills Plus – Background, Process & HDCS

Advice Skills Plus is a bundle of 3 courses suited to those new to advice or wanting a refresher.

Advice Skills Plus

Advice Skills Plus is a bundle of 3 courses suited to those new to advice or wanting a refresher.

Learning to Advise Training (Multi-Day)

Full programme of 10 courses covering: advice skills, case recording, telephone advice skills, student advice, welfare benefits including Universal Credit, debt and money advice, employment law and housing and homelessness

Handling Difficult Client Situations

Ideal for anyone who works directly with clients in an advice role and will help you to explore practical strategies for dealing with ‘difficult’ client situations

Telephone Skills for the Advice Sector

Gain more confidence with telephone skills and explore how to better support clients, even more important in these times of increased remote working.

Introduction to Money and Debt Advice

Accredited by the Money and Pensions Service, this course is ideal for those new to debt advice, as well as those who need a refresher.

Introduction to Employment Law

Gain an understanding of the basics of employment law, including identifying client’s employment status, related legislation, their basic rights and how the law works in practice, in relation to them.

Train the Trainer

This course aims to develop your knowledge of effective work-based training, and provide you with some practical ideas for translation to your own training, whether that be face-to-face or online delivery. This blended programme of live online sessions and self-guided study activities, will equip you to effectively design, deliver and reflect on your own training interventions.

Introduction to Universal Credit

Learn how to calculate Universal Credit for your clients as well as understanding its impact and processes

Effective Case Recording

Discover why effective and good quality case recording is essential and how to achieve this; taking into account GDPR, key terminology and systems

Introduction to Housing and Homelessness

Offered with the support of NHAS and is ideal for those new to housing advice or for those wanting a refresher

Introduction to Employment Law

Motivational Interviewing

Motivational interviewing is a tried and tested approach that helps people channel the energy they put into resisting change, in a direction that helps them to get things done. The course is designed for anyone seeking to support vulnerable clients in making positive changes in their lives. Motivational Interviewing is a practical tool that can […]

Student Advice – An Overview

This course considers common student advice needs and issues for advisers. It also looks at the implications of planning and delivering effective student-focused services.

Once you have selected a course you will be taken to our AdviceUK Portal where you can review the full course details and book online:

In-house Training

AdviceUK In-house training is customised for your organisation and can be a convenient and cost-effective way to train a team of staff, volunteers or committee members.

All our training courses and modules listed below are available either in their standard form or tailored to your requirements. Most of the courses can be adapted to your needs, and are usually run either as one-day or half-day sessions.

In-house training for advisers:

Handling difficult client situations
Making the most of your volunteers
Motivational interviewing
Mental health awareness
Mental health first aid

In-house training for managers, coordinators and other staff

Advice giving for non-advice agencies
Case and file management
Coaching and mentoring
Commissioning
Managing change
Managing your team
Monitoring and evaluation
Strategic and business planning
Building collaborative relationships

Other bespoke programmes:

Fast-TRAC programme for trainers
Working with substance misuse
Introduction to Money Advice Training for Local Authorities and Housing Associations
Money Advice training for HAs and LAs

If you are interested in booking bespoke training for your organisation, please get in touch with us.

If you have any questions about our online training, please check out our AdviceUK Training FAQs