AdviceUK is registered (ICO Registration Reference Z6958702 – https://ico.org.uk/ESDWebPages/Entry/Z6958702) in accordance with and seeks to comply with the UK Data Protection Act 2018/GDPR.
AdviceUK is committed to protecting your privacy. This privacy statement explains our policy on collecting, storing, and processing your personal information. References to ‘we’ or ‘us’ are to Advice UK, registered charity no: 299342, Company Limited by Guarantee, registered in England no 2023982 of AdviceUK, 101E, Universal House, 88-94 Wentworth Street, London E1 7SA
We regularly process the personal data of people who fall into the following categories:
Additionally, on some occasions we use profiling and screening techniques to ensure communications are relevant and timely, and to provide an improved experience for our supporters. Profiling also allows us to target our resources effectively, which members consistently tell us is a key priority for them. We do this because it allows us to understand the background of the people who support us and helps us to make appropriate requests to potential supporters who may be interested in the services we offer. If you don’t want us to do this please email the firstname.lastname@example.org mailbox stating ‘OPT OUT’ in the subject field.
We collect personal data when you interact with us, for example:
The information we gather and how we use it relates to the nature of your relationship with AdviceUK and the reasons for which your personal data is being processed. We seek to give an overview of this here, but please contact us if you need further information.
We collect and work with personal data. Personal data is information that can be used to identify a living individual, such as names, addresses, phone numbers, e-mail addresses, postcodes, customer and client records, details of enquiries, IP addresses, location data, online identifiers, pictures or other biometric data, service records, attendance lists, minutes of meetings, mailing lists, bank account details and other financial records.
We need to collect and use personal data to provide services and products, to fulfil our charitable objectives, to run the organisation efficiently and effectively, to meet our legal obligations, to contract with individuals and organisations, and to fundraise and generate income for our work. We only collect personal data that we need. If we need your consent to collect or use your personal data, we will ensure that we have this consent from you. We will do our best to keep personal information secure by taking appropriate technical and organisational measures.
We will never give personal data to third parties, with the following exceptions:
We keep your personal information only for as long as it is necessary, and for compliance purposes (standard retention schedule 6-8 years). In some circumstances, we may be legally required to retain your personal information for longer e.g. Insurance / legal issue or audit purposes. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
We use your information collected from the website to personalise your repeat visits to our website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Personal information you submit to AdviceUK is stored on secure servers. Sometimes, in order to complete your participation in services/ surveys and customer feedback. Data maybe passed to other parts of the organisation, partner organisations (IAS LTD , VCS Insurance , ACM Solutions Limited), companies or contractors operating on our behalf to enable the latter to take place. We may also in order to successfully process your data need to transfer personal information you submit to us to countries or jurisdictions outside the EEA which do not provide the same level of data protection. In such instances, we will ensure that we will only transfer personal information to secure organisations with good data protection practices.
We would like to send you information about products and services of ours and other 3rd party companies which may be of interest to you. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other 3rd party organisations. If you no longer wish to be contacted for marketing purposes, please email the email@example.com mailbox stating ‘OPT OUT’ in the subject field.
Under data protection legislation applying from May 25 2018, you have the rights listed below. Get in touch as described in the ‘How to Contact Us’ section if you wish to exercise any of your rights. We will respond within one month, though in some circumstances we may need to extend the time for a full response for a further two months. You will not usually need to pay us for making the request.
For further, independent information and detail about your rights, see https://ico.org.uk/for-the-public/
By Email – firstname.lastname@example.org
Or write to us at: AdviceUK, 101E, Universal House, 88-94 Wentworth Street, London E1 7SA
If you are not satisfied with our response to any query you raise with us, or you believe we are processing your personal data in a way that is inconsistent with the law, you can complain to the Information Commissioner’s Office – Wycliffe Lane, Water Lane, Wilmslow, SK9 5AF / 0303 123 1113 / https://ico.org.uk/global/contact-us/email/