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 AdviceUK Training 

To find out more about our online training course programme and to book, please see below.

Once you have selected a course you will be taken to our AdviceUK Portal where you can review the full course details and book online:

Resilience and Self-care in the Advice Sector
This course encourages learners to utilise an inquiry model of reflective practice that they can then take forward into their workplaces.  It covers the importance of self-care at work, and shares some ways in which we can embed self-care practices into our work days.

Understanding Suicide Interventions
At AdviceUK we are aware that calls and contacts from your clients are reflecting increased levels of distress; this course aims to equip organisations and individuals on how to have a conversation that could save a life, as well as looking at the importance of self-care.

Introduction to Welfare Benefits
Achieve a good basic understanding of welfare benefits, including how the system is structured and the differences between contributory, non-contributory and means tested benefits.

Advice Skills Plus – Background, Process & HDCS
Advice Skills Plus is a bundle of 3 courses suited to those new to advice or wanting a refresher.

Advice Skills Plus
Advice Skills Plus is a bundle of 3 courses suited to those new to advice or wanting a refresher.

Learning to Advise Training (Multi-Day)
Full programme of 10 courses covering: advice skills, case recording, telephone advice skills, student advice, welfare benefits including Universal Credit, debt and money advice, employment law and housing and homelessness

Handling Difficult Client Situations
Ideal for anyone who works directly with clients in an advice role and will help you to explore practical strategies for dealing with ‘difficult’ client situations

Telephone Skills for the Advice Sector
Gain more confidence with telephone skills and explore how to better support clients, even more important in these times of increased remote working.

Introduction to Money and Debt Advice
Accredited by the Money and Pensions Service, this course is ideal for those new to debt advice, as well as those who need a refresher.

Introduction to Employment Law
Gain an understanding of the basics of employment law, including identifying client’s employment status, related legislation, their basic rights and how the law works in practice, in relation to them.

Train the Trainer
This course aims to develop your knowledge of effective work-based training, and provide you with some practical ideas for translation to your own training, whether that be face-to-face or online delivery. This blended programme of live online sessions and self-guided study activities, will equip you to effectively design, deliver and reflect on your own training interventions.

Introduction to Universal Credit
Learn how to calculate Universal Credit for your clients as well as understanding its impact and processes

Effective Case Recording
Discover why effective and good quality case recording is essential and how to achieve this; taking into account GDPR, key terminology and systems

Introduction to Housing and Homelessness
Offered with the support of NHAS and is ideal for those new to housing advice or for those wanting a refresher

Introduction to Employment Law
Gain an understanding of the basics of employment law, including identifying client’s employment status, related legislation, their basic rights and how the law works in practice, in relation to them.

Motivational Interviewing
Motivational interviewing is a tried and tested approach that helps people channel the energy they put into resisting change, in a direction that helps them to get things done. The course is designed for anyone seeking to support vulnerable clients in making positive changes in their lives. Motivational Interviewing is a practical tool that can […]

Student Advice – An Overview
This course considers common student advice needs and issues for advisers. It also looks at the implications of planning and delivering effective student-focused services.

Once you have selected a course you will be taken to our AdviceUK Portal where you can review the full course details and book online:

In-house Training

AdviceUK In-house training is customised for your organisation and can be a convenient and cost-effective way to train a team of staff, volunteers or committee members.

All our training courses and modules listed below are available either in their standard form or tailored to your requirements. Most of the courses can be adapted to your needs, and are usually run either as one-day or half-day sessions.

In-house training for advisers:

  • Handling difficult client situations
  • Making the most of your volunteers
  • Motivational interviewing
  • Mental health awareness
  • Mental health first aid

In-house training for managers, coordinators and other staff

  • Advice giving for non-advice agencies
  • Case and file management
  • Coaching and mentoring
  • Commissioning
  • Managing change
  • Managing your team
  • Monitoring and evaluation
  • Strategic and business planning
  • Building collaborative relationships

Other bespoke programmes:

  • Fast-TRAC programme for trainers
  • Working with substance misuse
  • Introduction to Money Advice Training for Local Authorities and Housing Associations
  • Money Advice training for HAs and LAs

If you are interested in booking bespoke training for your organisation, please get in touch with us.

If you have any questions about our online training, please check out our AdviceUK Training FAQs

 Latest News 

News
AdviceUK extends free access to Trustfolio’s instant credit reports via AdvicePro until 2025

AdviceUK members have already been experiencing an improvement to speed and quality of service, after their initial three month trial access to instant credit reports through AdvicePro and the Trustfolio Debt Adviser Support Portal. “With Trustfolio’s integration into AdvicePro, obtaining credit report information has now become instantaneous and allows us to have up to date […]

Family cuddling disabled child beside wheelchair in play park
News
Further £1.3m funding to AdviceUK members in Scotland

Following the partnership last year with the Scottish Government to deliver £1m in small grants to members who provide money and debt advice services within Scotland, we are pleased to announce a further £1.3m of funding to Advice in Accessible Settings for 2024-2025.

Trustfolio AdvicePro and AdviceUK Logos
News
Trustfolio and AdvicePro enhance adviser support to clients

AdviceUK, the UK’s largest network of advice-giving organisations, has today announced an exciting collaboration with Trustfolio and AdvicePro to provide an initial free 3 months’ instant access to client credit reports. This service enables advisers to enhance the quality and speed of service they are able to offer clients, saving time and money by removing the administrative burden of gathering clients’ financial information.

People at a cliff edge
News
On a funding cliff-edge?

Readers will be aware of the funding pressures currently being experienced by local authorities. According to the Local Government Association, by 2024/25 cost and demand pressures will have added £15 billion (almost 29%) to the cost of delivering council services since 2021/22. This comes after central government grant funding for councils dropped by 40% in […]