AdviceUK Training

To find out more about our online training course programme and to book, please see below.

Once you have selected a course you will be taken to our AdviceUK Portal where you can review the full course details and book online:

Effective Supervision for Managers & Supervisors

This is an introductory course is for anyone within the advice sector who is responsible for managing staff or volunteers, supervisors and caseworkers, or anyone wanting to move into management.

Resilience and Self-care in the Advice Sector

This course encourages learners to utilise an inquiry model of reflective practice that they can then take forward into their workplaces. It covers the importance of self-care at work, and shares some ways in which we can embed self-care practices into our work days.

Introduction to Welfare Benefits

Achieve a good basic understanding of welfare benefits, including how the system is structured and the differences between contributory, non-contributory and means tested benefits.

Advice Skills Plus – Bundles

Various bundles of the introductory Advice Skills Plus courses, so that you can select what’s best for you, as someone who is new to advice or could do with a refresh on the basics.

Advice Skills Plus – The Background and the Process

Cover the basics on the background of the advice sector, the key principles of advice and review the key stages of a typical advice-giving process.

Learning to Advise Training (Multi-Day)

Full programme of 10 courses covering: advice skills, case recording, telephone advice skills, student advice, welfare benefits including Universal Credit, debt and money advice, employment law and housing and homelessness

Handling Difficult Client Situations

Ideal for anyone who works directly with clients in an advice role and will help you to explore practical strategies for dealing with ‘difficult’ client situations

Telephone Skills for the Advice Sector

Gain more confidence with telephone skills and explore how to better support clients, even more important in these times of increased remote working.

Introduction to Money and Debt Advice

Accredited by the Money and Pensions Service, this course is ideal for those new to debt advice, as well as those who need a refresher.

Introduction to Universal Credit

Learn how to calculate Universal Credit for your clients as well as understanding its impact and processes

Effective Case Recording

Discover why effective and good quality case recording is essential and how to achieve this; taking into account GDPR, key terminology and systems

Introduction to Housing and Homelessness

Offered with the support of NHAS and is ideal for those new to housing advice or for those wanting a refresher

Student Advice – An Overview

This course considers common student advice needs and issues for advisers. It also looks at the implications of planning and delivering effective student-focused services.

Once you have selected a course you will be taken to our AdviceUK Portal where you can review the full course details and book online:

In-house Training

AdviceUK in-house training for your organisation can be a convenient and cost-effective way to train a team of staff, volunteers or committee members. Depending on the course and trainer availability, courses can be held face-to-face or online.

All our training courses listed above are currently available in their standard form; no tailoring is currently available due to the Learning and Skills refresh.

If you are interested in booking training for your organisation, please get in touch with us. Select “Learning and Skills” as your area of interest.

If you have any questions about our online training, please check out our AdviceUK Training FAQs