Steve has been our Chief Executive since 1996. During his tenure the organisation has grown considerably, diversified its services to members and undergone substantial change – including five relocations and the change of name from FIAC (the Federation of Independent Advice Centres) to AdviceUK.
Before coming to AdviceUK Steve lived and worked in the West Midlands where he accumulated extensive experience of voluntary sector management and community involvement. From 1991–96 he was Director of Walsall CAB, one of the largest advice agencies in the UK. Between 1984 and 1991 he set up and managed a youth justice charity in Sandwell and then a multi-agency successor project incorporating both Social Services and Probation Service staff. He was simultaneously involved in a wide range of community organisations, serving as a Metropolitan Borough Councillor and on diverse authorities, governing bodies and tribunals. His first experience of advice work was gained as a casework assistant to an MP from 1975–79 and as the advice & community worker in an independent multi-purpose community project between 1977–1981.
He has served on the boards of numerous organisations including the Access to Justice Foundation, Law Works ( the Solicitors Pro Bono Group), the School for Social Entrepreneurs, Homeless Link and Southern Housing Group. He is a Fellow of the Royal Society for the Arts.
Steve is available for media interviews concerning the role of the advice sector and challenges faced by advice organisations.
Chilli has worked for AdviceUK since April 2005 and has been Executive Director since April 2018; he was previously the Head of Development and Policy.
As Executive Director Chilli leads on all AdviceUK external relations work. He heads up the Engagement and Influencing group of staff and has overall responsibility for ensuring that AdviceUK’s work and that of its members is known about and seeks to bring about positive change for people, social welfare law advice agencies and others engaged in the struggle for justice.
Chilli is keen to develop new partnerships and collaborations with individuals and organisations.
Dalibor Warburton has over 13 years’ experience of working with social welfare legal advice services and networks, providing direct support to AdviceUK member organisations, as well as undertaking a wide range of consultancy interventions and project work. He is part of AdviceUK’s influencing and engagement team, and has particular responsibility for strengthening the relationships between AdviceUK and its members.
He has particular interests and expertise in service design, systems thinking, organisational development, learning, quality, monitoring and evaluation, income generation, client and case management, the experiences of people seeking advice, partnership working and regulation of advice. Before joining AdviceUK in 2008, he worked for 8 years in a refugee community organisation giving advice to asylum seekers and immigration detainees and managing these services. Outside of work, he has recent and ongoing experience of governance in the voluntary sector, volunteering both as a trustee, and as the director of a small community-focused business.
David joined AdviceUK as its National Money Advice Co-ordinator in 2009 and became its Policy and Campaigns Co-ordinator in October 2019. He has worked in the advice sector since 1992.
In his current role David has responsibility for AdviceUK’s policy and campaigning activity, which aims to improve people’s lives by working with stakeholders and the 700+ members of the AdviceUK network.
David is currently a member of the Wessex Water Partnership and the IVA Standing Committee. He also represents AdviceUK on a number of fora and working groups, including the Financial Conduct Authority’s Consumer Network and the Money and Pensions Service’s Better Debt Advice Challenge Group.
David has previously been a member of the Money Advice Sub-Group of the Financial Inclusion Task Force, Co-Chair of the Money Advice Association, Chair of the Institute of Money Advisers, member of the Editorial Committee of Quarterly Account, Vice Chair (Advice) and member of the Executive Council of the Money Advice Liaison Group, and a trustee of the EDF Energy Trust, the Debt Counsellor’s Charitable Trust and Money Advice Plus.
Paula has dual roles, working for AdviceUK and ACM Solutions in Scotland supporting member organisations through; managing Scottish national strategies, having input to planned development in line with customer needs, delivery of training including Quality Assurance, providing consultancy of policy/governance and assurance Issues, delivery of demonstrations and presentations, building relationships with stakeholders in the Scottish National and Local Government, monitoring and maintaining Accreditation Standards and expanding the Scottish AdviceUK membership. Along with this she works to and raise the profile of AdviceUK and its members within Scotland, managing grant projects, and is an expert Trainer and Consultant.
She has been working closely with the Scottish Government and other Stakeholders to ensure that the Third Independent Sector has access to opportunities.
Her previous roles have included being an Advice Team Leader, working within a large housing association, Tenancy Sustainment Officer, Housing Officer, Customer Service Manager working within the DWP, Managing Director and a Prison Resettlement Worker.
Helping people and making a difference is something Paula has always strived to achieve throughout her career.
Chris has over 10 years’ experience working across the Government & Charitable sector, specialising in Data Protection and new GDPR legislation. He has expertise in running GDPR Compliance Projects and policy & procedure creation as well as Cyber Essentials Accreditation work. He fulfils DPO and UK AdviceFinder Project Management roles at AdviceUK and has also undertaken a key part of recent fundraising events on behalf of AdviceUK e.g. London Marathon / Stockholm Half Marathon. He is a proud member of the London Irish community.
Liz was a senior lecturer and curriculum manager at a large London college of further education before joining AdviceUK in 2002. She is a fully qualified trainer, assessor and internal quality assurer. Initially, she managed training and qualifications for the London region and then nationally from 2007.
Liz has overseen many projects, developed partnerships, programmes and courses and has been involved in many national initiatives, such as developing and revising the national occupational standards for the advice sector.
Recently, Liz has managed the transfer of training and qualifications from face to face to online delivery. She continues to work collaboratively with colleagues, freelancers, member organisations and the wider voluntary sector to ensure AdviceUK continues to offer up-to-date, high quality programmes that ensure participants have an enjoyable and fulfilling learning experience that enhances their professional development.
Training and Qualifications Co-ordinator
Róisín joined AdviceUK in October 2019, having done some temping with AdviceUK previously. Before this, she specialised in product testing, development and training, whilst supporting users of a vast digital advertising asset library. This means that Róisín has been rather suitably placed for getting AdviceUK training sessions up and running online, organising courses and attendees, as well as being one of the co-hosts that is there so that the live Zoom sessions run smoothly.
She is your first point of contact for training and qualification enquiries and loves to see people gaining more confidence and skills from the training we offer. Her favourite training courses are ones that look at emotional wellbeing or mental health and she really values learning about the challenges (and triumphs) within the advice sector.
In her spare time, Róisín can be found volunteering for causes that range from environmental to supporting older people. She also loves languages, particularly Mandarin Chinese and British Sign Language – although she is keen to point out that she is not fluent! – and communication in general.
Alan Jarvis heads up AdviceUK’s insurance division. Previously Director of the Money Advice Trust, Alan Jarvis has over 25 years experience of advice service development as a trustee and consultant in the voluntary and commercial sectors. Alan has been responsible for professional Indemnity insurance claims at AdviceUK since 2010. Alan is a non- executive director of the Bankside Gallery, in London.
Sanja joined AdviceUK and ACM Solutions as its Business Development Manager at the AdviceUK in 2014. She is responsible for the expansion of our AdvicePro client base, training and collaboration with AdviceUK and various not-for-profit organisations. Prior to joining the advice sector she worked as Account Manager at Harte-Hanks London in the IT sector, as Business Development Manager in the financial services and she also served at the British Embassy Belgrade (former DTI). Sanja has received an M.A. in Economics from the University of Belgrade and an M.B.A. from the University of Sunderland, London.
Sanja is currently managing clients by empowering them to utilise AdvicePro for recording and reporting of data required by their stakeholders and funders. She has a passion for the charitable sector, cloud computing and carbon footprint reduction.
Silvia has worked in the not-for-profit sector since 2006.
After working in the creative industry for 15 years she decided to retrain and upskill to learn Salesforce and since then combined her previous project management experience with her passion for digital transformation.
At AdviceUK Silvia is responsible for the organisation’s tech infrastructure and performance of the of primary systems. She works across all teams to research and lead on the implementation of new systems to promote the digital transformation of the organisation.
Pooja comes from a digital marketing background having worked in the telecoms, online food delivery and web development industry. Pooja is extremely excited to be applying her skills and experience to the not-for-profit world and will be primarily responsible for looking after our CRM – Salesforce. Her primary aim alongside the Systems Manager and Business Analyst is to make sure we utilise Salesforces’ wide-ranging features to our members’ maximum benefit, whilst also engaging and supporting the rest of the organisation in its application.
Emma supports the AdviceUK marketing effort by working with the team to enhance the member communication experience and increase awareness of AdviceUK in the sector and beyond.
She has over 20 years experience in the field of marketing communications and has worked in the not for profit sector for half her career, also working with membership organisations whose ethos is to improve people’s lives for the better.
Nicole has been with AdviceUK for over 5 years starting as an apprentice and is now an Administrator working in the Membership team, whilst managing AdviceJobs.
Nicole works with a variety of departments within AdviceUK and has been involved in event planning and supporting the Board. She has completed a number of courses in advice giving, employment skills and much more to enhance her understanding of the advice sector. She has extensive knowledge in Salesforce and is working towards strengthening AdviceUK member network whilst also on her personal development journey.