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Our customers say


“Our whole team took part in the Dealing with difficult callers course which Kerry (the trainer) had tweaked for our needs. The course content was perfect, just what we were looking for covering all aspects of difficult phone situations with a great mix of practical tasks and exercises as well as theory to get us all thinking. Kerry really took time to understand the organisation and design the course around us: even on the day she changed the exercises and content to reflect the needs of the team but without losing the overall aims that we had discussed beforehand. A really useful course and a great trainer!”

Victoria Prouse, Charity Manager

Brook Young People

“Fantastic knowledge at his fingertips: very clear; exceptional trainer”

Mariana Whitehouse


“The delivery was perfect, really enjoyed. Nothing the trainer could not answer. Really enjoyed and learnt so much: well worth attending.”

Paul Watts


Feedback on specific courses:


Mental Health Awareness (Half-day)

“Great course, very informative and well delivered. Course materials are good quality with lots of added information”

“Thoroughly enjoyed the course. Laura was very knowledgeable, informative and friendly in her approach.”

“Usually courses like this, especially via zoom, are pretty dry and boring. This course was absolutely excellent! I genuinely enjoyed every minute of it. The presenter was brilliant, it was light touch but hit all the important points and really made you think. I would highly recommend.”

“Gave me new skills and confidence to communicate with my clients who have disclosed mental health conditions.”

Telephone Skills for the Advice Sector

“A great course which is suitable for those who are new to the sector and those who are experienced but just need a refresher”

“The training was equally beneficial for both new and more experienced advisers. There was a good balance of information, hints and tips; and ample opportunities to put this into practice in the breakout rooms. The trainer was very knowledgeable and encouraged the team to share their own experiences with the rest of the team. Money well spent!”

Effective Case Recording

“…all friendly, open and communicative. Highly useful to learn.”

“…It was obvious that the trainer was very knowledgeable and experienced in the subject and also has very good teaching skills.”

Introduction to Welfare Benefits

“The training was fantastic and very clear, easy to understand. I enjoyed it very much.”

“This was a really great overview of the benefits system! It seems like you could spend years studying it,
so to get a reasonable grasp in 6 hours was invaluable. Thank you.”

“Very well organised course, the information was useful, covered everything. Opportunity was given to ask further questions and the breakout room exercises were very good to discuss the contents of the course.”