Become a member    |     Log in
LinkedIn Twitter Facebook YouTube Instagram
Get the latest news and updates from AdviceUK.

Facts and figures

Knowledge of what is happening now, across England, Scotland and Wales, is central to our ability to influence.

We use data from Salesforce, our CRM, and AdvicePro, the casework management system used by the majority of our members, to understand the issues affecting our members and the people they advise.

The diversity of our membership gives us unparalleled access to a wide range of perspectives and insights into social welfare advice provision, as well as direct information from AdvicePro on demand for, and supply of advice.

This knowledge enables us to act as a strong and persuasive voice for the independent advice sector, ensuring that our members’ views are heard and that the experiences of the individuals and communities they serve are recognised.


AdvicePro cases by area of social welfare law

January 2022 – October 2023

Download AdvicePro Cases 2022-23 report



AdvicePro cases by area of social welfare law

January 2021 – November 2022

Download AdvicePro Cases 2021-22 report



Advice Trends 2021

A total of 372,961 cases were opened by AdviceUK members on the AdvicePro case management system in 2021.

As in previous years, over half of all cases opened were welfare benefits cases. Debt was the second largest area of social welfare law and accounted for a quarter of total cases, followed by housing, immigration and employment.

Total case volumes varied throughout the course of the year. As in previous years, the months with the lowest volumes were those that coincided with Easter, the summer holidays and Christmas.


Download full Advice Trends 2021 report


 Latest News 

Family cuddling disabled child beside wheelchair in play park

Following the partnership last year with the Scottish Government to deliver £1m in small grants to members who provide money and debt advice services within Scotland, we are pleased to announce a further £1.3m of funding to Advice in Accessible Settings for 2024-2025.

Trustfolio AdvicePro and AdviceUK Logos

AdviceUK, the UK’s largest network of advice-giving organisations, has today announced an exciting collaboration with Trustfolio and AdvicePro to provide an initial free 3 months’ instant access to client credit reports. This service enables advisers to enhance the quality and speed of service they are able to offer clients, saving time and money by removing the administrative burden of gathering clients’ financial information.

People at a cliff edge

Readers will be aware of the funding pressures currently being experienced by local authorities. According to the Local Government Association, by 2024/25 cost and demand pressures will have added £15 billion (almost 29%) to the cost of delivering council services since 2021/22. This comes after central government grant funding for councils dropped by 40% in […]

Creating this kind of space is usually challenging, but can be transformative, both personally and professionally – and partnering with others makes it easier to stay on track. Find out how…