Privacy Policy

AdviceUK will not make any personal information submitted within an individual’s profile available to third parties.

However AdviceUK reserves the right to publish carefully selected information about member organisations. Any individual with an active login to the members area accepts that AdviceUK may contact them in respect of the work of AdviceUK or related issues.

Whilst individuals may request through their profile to be informed about topics of interest, AdviceUK reserves the right to inform said individuals of other topics as and when deemed necessary.

Advice UK is registered in accordance with and seeks to comply with the UK Data Protection Act 1998/GDPR. Advice UK is committed to protecting your privacy. This privacy statement explains our policy on collecting, storing, and processing your personal information.  References to ‘we’ or ‘us’ are to  Advice UK, registered charity no: 299342, Company Limited by Guarantee, registered in England no 2023982 of AdviceUK, 101E, Universal House, 88-94 Wentworth Street, London E1 7SA

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys and provide feedback on our services. Website usage information is collected using cookies. Additionally, on some occasions we use profiling and screening techniques to ensure communications are relevant and timely, and to provide an improved experience for our supporters.  Profiling also allows us to target our resources effectively, which members consistently tell us is a key priority for them.  We do this because it allows us to understand the background of the people who support us and helps us to make appropriate requests to potential supporters who may be interested in the services we offer.  If you don’t want us to do this please email the dataprotection@adviceuk.org.uk mailbox stating ‘OPT OUT’ in the subject field.

How will we use the information about you?

We collect information about you to process your order, manage your account and services/products you use from Advice UK. We may occasionally send you information via email, phone, letter on our similar products and special offers. If you do not wish to receive such information, please email the dataprotection@adviceuk.org.uk mailbox stating ‘OPT OUT’ in the subject field.

We use your information collected from the website to personalise your repeat visits to our website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Personal information you submit to Advice UK is stored on secure servers. Sometimes, in order to complete your participation in services/ surveys and customer feedback. Data maybe passed to other parts of the organisation, partner organisations (IAS LTD , VCS Insurance , ACM Solutions Limited), companies or contractors operating on our behalf to enable the latter to take place.  We may also in order to successfully process your data need to transfer personal information you submit to us to countries or jurisdictions outside the EEA which do not provide the same level of data protection. In such instances, we will ensure that we will only transfer personal information to secure organisations with good data protection practices.

Marketing

We would like to send you information about products and services of ours and  other 3rd party companies which may be of interest to you. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other 3rd party organisations. If you no longer wish to be contacted for marketing purposes, please email the dataprotection@adviceuk.org.uk mailbox stating ‘OPT OUT’ in the subject field.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address (AdviceUK, 101E, Universal House, 88-94 Wentworth Street, London E1 7SA – dataprotection@adviceuk.org.uk). We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookie Policy

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. These cookies are stored by the browser on your device. They can be used for a variety of purposes, such as:

  • identifying your previous visits to a website,
  • researching the most popular features of a website

For further information please feel free to visit our cookie policy page. You can set your browser not to accept cookies and the following websites (www.aboutcookies.org or www.allaboutcookies.org) tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Google cookies

Advice UK uses Google Analytics to monitor the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html

 

Refusing cookies

Most browsers allow you to refuse to accept cookies. Please see below for further details:

Internet Explorer –  https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox – https://support.mozilla.org/en-US/kb/block-websites-storing-site-preferences?redirectlocale=en-US&redirectslug=Blocking+cookies
Google Chrome – https://support.google.com/chrome/answer/95647?hl=en-GB
Safari – https://support.apple.com/kb/ph21411?locale=en_US
Opera – http://www.opera.com/help/tutorials/security/privacy/

Please note: The Advice UK website contains hyperlinks to websites owned and operated by third parties. These third party websites will have their own privacy policies, including cookies, and we suggest that you check them. They will govern the use of any personal information which is collected by cookies while visiting these websites. Advice UK cannot accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

Additional references

Further information about cookies and how to control their use is available from All About Cookieshttp://www.allaboutcookies.org/ and Your Online Choices – http://www.youronlinechoices.com/uk/.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review (next review date 28/02/2018) and we will place any updates on this web page. This privacy policy was last updated on 26/10/2017.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By Email – dataprotection@adviceuk.org.uk

Or write to us at: AdviceUK, 101E, Universal House, 88-94 Wentworth Street, London E1 7SA

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