London

Stronger Organisations – Benefiting London(ers)

We are funded by London Councils under their 2013-2015 Grants Programme to provide effective infrastructure support and capacity-building for London’s advice sector in all London Boroughs.

With our partners Law Centres Network and Lasa, this programme will enable advice services to deal more effectively with the problems faced by Londoners, particularly those resulting from welfare changes, in and out of work poverty, and the overall squeeze on household incomes.

We offer a wide range of services including: development support for individual organisations, partnerships and advice forums consultancy to develop advice strategies and commissioning frameworks, quality assurance and service improvement, social policy work, learning and skills support and the London Advice Conference.

Our FREE support includes:

Organisational/ Service Review – The Service Review is designed to get a general idea of your work. It will identify things that are working well, and areas where improvements could be made. As part of the process, you will receive a written report and action plan. We will help you prioritise and implement our recommendations.

Organisational Development Support – This covers all aspects of running and resourcing an advice service, partnership or advice forum. We have extensive experience of working with organisations to: develop and sustain income streams; build capacity in governance and strategic planning; explore and set up new organisational structures; improve advice service quality and accessibility; meet regulatory requirements and manage risk; invest in learning and skills; and evidence and demonstrate the value of advice

We use a systems thinking approach to understand how advice services work and how they fit with the other things going on in the lives of the people who use them. This approach learns about the current demand for an advice service, and what lies behind this demand. It also challenges us to understand the purpose of the service from the perspective of the people who use it, and design services that deliver what matters to them.

Telephone and email consultancy – One-off advice is provided in response to individual enquires on the above issues. We are also happy to advise you on issues that are not advice-sector specific, such as HR and employment.

Advice and Funding Surgeries – These are arranged at different times and locations across London to suit you, and allow you to meet on a one-to-one basis with a Development Consultant, for example to discuss a particular funding application or organisational problem.

Training workshops – Our FREE training sessions are aimed at organisations giving social welfare advice. Sessions cover a range of topics including service planning, case recording, file management, file review and supervision, outcomes for advice, developing a fundraising strategy, monitoring and evaluation and governance training. Governance training can be delivered in-house for your Management Committee / Board of Directors/ Trustees.  Training workshops list 2013

Advice Provider Forums – AdviceUK has set up and facilitated a number of advice forums and networks across London. We assist local advice services to work together more effectively, and to develop constructive relationships with other partners. We help promote and coordinate arrangements that share information and good practice and influence the wider policy environment.

We also encourage networks to develop links with key stakeholders such as, local authorities, housing and health service providers, and services run by the Department for Work and Pensions.

Other AdviceUK services

For information and access to AdviceUK London area services please contact us on 0300 777 0107 or contact our staff:

Head of Development and Policy

Chilli Reid – chilli.reid@adviceuk.org.uk

Senior Development Consultant

Wesley Harcourt – wesley.harcourt@adviceuk.org.uk

Development Consultants

Natalia Perez Shepherd – natalia.perezshepherd@adviceuk.org.uk
Enrique Saenz – enrique.saenz@adviceuk.org.uk
Dal Warburton – dal.warburton@adviceuk.org.uk

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