Knowledge of what is happening now, across England, Scotland and Wales, is central to our ability to influence.
We use data from Salesforce, our CRM, and AdvicePro, the casework management system used by the majority of our members, to understand the issues affecting our members and the people they advise.
The diversity of our membership gives us unparalleled access to a wide range of perspectives and insights into social welfare advice provision, as well as direct information from AdvicePro on demand for, and supply of advice.
This knowledge enables us to act as a strong and persuasive voice for the independent advice sector, ensuring that our members’ views are heard and that the experiences of the individuals and communities they serve are recognised.
A total of 372,961 cases were opened by AdviceUK members on the AdvicePro case management system in 2021.
As in previous years, over half of all cases opened were welfare benefits cases. Debt was the second largest area of social welfare law and accounted for a quarter of total cases, followed by housing, immigration and employment.
Total case volumes varied throughout the course of the year. As in previous years, the months with the lowest volumes were those that coincided with Easter, the summer holidays and Christmas.