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Facts and figures

Knowledge of what is happening now, across England, Scotland and Wales, is central to our ability to influence.

We use data from Salesforce, our CRM, and AdvicePro, the casework management system used by the majority of our members, to understand the issues affecting our members and the people they advise.

The diversity of our membership gives us unparalleled access to a wide range of perspectives and insights into social welfare advice provision, as well as direct information from AdvicePro on demand for, and supply of advice.

This knowledge enables us to act as a strong and persuasive voice for the independent advice sector, ensuring that our members’ views are heard and that the experiences of the individuals and communities they serve are recognised.

 

AdvicePro cases by area of social welfare law

January 2022 – October 2023

Download AdvicePro Cases 2022-23 report

 

 

AdvicePro cases by area of social welfare law

January 2021 – November 2022

Download AdvicePro Cases 2021-22 report

 

 

Advice Trends 2021

A total of 372,961 cases were opened by AdviceUK members on the AdvicePro case management system in 2021.

As in previous years, over half of all cases opened were welfare benefits cases. Debt was the second largest area of social welfare law and accounted for a quarter of total cases, followed by housing, immigration and employment.

Total case volumes varied throughout the course of the year. As in previous years, the months with the lowest volumes were those that coincided with Easter, the summer holidays and Christmas.

 

Download full Advice Trends 2021 report

 

 Latest News 

The Government’s Spending Review announced this week commits major public service funding and contains several measures that could significantly impact low-income households and the advice sector. We welcome announcements that aim to tackle poverty including the expansion of free school meals and Winter Fuel Allowance eligibility, the 10 Year Affordable Homes Programme and the Warm […]

Woman in a wheelchair working with young daughter and son beside her.

AdviceUK has been appointed by the Scottish Government to distribute and manage the Advice in Accessible Settings fund. The fund, which began delivery in 2023 is being continued and increased in 2025-26 with of £1 525,000.00 available in small grants this year to be distributed to members who provide a holistic money and debt, welfare […]

The Chancellor yesterday announced the Government’s latest economic plans during the Spring Statement. While we welcome plans to build more affordable housing and support people into work, we are deeply concerned that the Chancellor’s announcement confirms that the devastating disability benefit cuts announced last week will be expanded further. According to Office for Budget Responsibility […]

Our Chief Executive, Liz Bayram, has written to the DWP Secretary of State, Liz Kendall, expressing profound concerns about newly announced welfare reforms. These changes—particularly proposed cuts to Personal Independence Payment (PIP)—risk exacerbating financial hardship for disabled people and further pushing demand for independent advice services. AdviceUK is calling for the urgent reconsideration of these […]