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Facts and figures

Knowledge of what is happening now, across England, Scotland and Wales, is central to our ability to influence.

We use data from Salesforce, our CRM, and AdvicePro, the casework management system used by the majority of our members, to understand the issues affecting our members and the people they advise.

The diversity of our membership gives us unparalleled access to a wide range of perspectives and insights into social welfare advice provision, as well as direct information from AdvicePro on demand for, and supply of advice.

This knowledge enables us to act as a strong and persuasive voice for the independent advice sector, ensuring that our members’ views are heard and that the experiences of the individuals and communities they serve are recognised.

Advice Trends 2021

A total of 372,961 cases were opened by AdviceUK members on the AdvicePro case management system in 2021.

As in previous years, over half of all cases opened were welfare benefits cases. Debt was the second largest area of social welfare law and accounted for a quarter of total cases, followed by housing, immigration and employment.

Total case volumes varied throughout the course of the year. As in previous years, the months with the lowest volumes were those that coincided with Easter, the summer holidays and Christmas.

 

Download full Advice Trends 2021 report PDF

 

 Latest News 

AdviceUK calls on MaPS to PRESS RESET

Today AdviceUK has called on the Money and Pensions Service (MaPS) to engage in a full and meaningful consultation on the future of debt advice with debt advice providers, frontline debt advisers, debt advice membership organisations and wider stakeholders.

A collective of industry experts from across the consumer credit, debt advice, collections, insolvency, and fintech sectors, backed by AdviceUK, have joined together to launch ‘debt-tech’ firm Trustfolio Ltd, which has acquired TIPTrust and Asperitas Technologies.

Using a Whole Person, Whole Community Approach, Talking Money, St Pauls Advice Centre and AdviceUK are working with communities in Bristol to deal with money worries in ways that suit the complexity of people’s lives: through the learning that is happening locally, AdviceUK is also developing resources, networks and initiatives that will introduce the approach to others across the UK.

AdviceUKPressPause

Last month, AdviceUK launched our PRESS PAUSE campaign, calling on the Money and Pensions Service (MaPS) to pause its procurement process for debt advice in England. We are pleased to report that…