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Facts and figures

Knowledge of what is happening now, across England, Scotland and Wales, is central to our ability to influence.

We use data from Salesforce, our CRM, and AdvicePro, the casework management system used by the majority of our members, to understand the issues affecting our members and the people they advise.

The diversity of our membership gives us unparalleled access to a wide range of perspectives and insights into social welfare advice provision, as well as direct information from AdvicePro on demand for, and supply of advice.

This knowledge enables us to act as a strong and persuasive voice for the independent advice sector, ensuring that our members’ views are heard and that the experiences of the individuals and communities they serve are recognised.

Advice Trends 2021

A total of 372,961 cases were opened by AdviceUK members on the AdvicePro case management system in 2021.

As in previous years, over half of all cases opened were welfare benefits cases. Debt was the second largest area of social welfare law and accounted for a quarter of total cases, followed by housing, immigration and employment.

Total case volumes varied throughout the course of the year. As in previous years, the months with the lowest volumes were those that coincided with Easter, the summer holidays and Christmas.


Download full Advice Trends 2021 report PDF


 Latest News 

AdviceUK has responded to the Government’s consultation on a proposed Statutory Debt Repayment Plan. We think that the proposal will benefit very few people and raises a number of concerns. In our view, the Government should wait for the outcome of the call for evidence on personal insolvency and in the meantime focus on measures […]

For the first time ever, we have published an Annual Impact Report, describing the work undertaken by our Influencing and Engagement team in 2021/22. The report includes: – Examples of how our work has helped to improve people’s lives Examples of how we have helped to improve our members’ ability to support the people who […]

AdviceUK calls on MaPS to PRESS RESET

Today AdviceUK has called on the Money and Pensions Service (MaPS) to engage in a full and meaningful consultation on the future of debt advice with debt advice providers, frontline debt advisers, debt advice membership organisations and wider stakeholders.

A collective of industry experts from across the consumer credit, debt advice, collections, insolvency, and fintech sectors, backed by AdviceUK, have joined together to launch ‘debt-tech’ firm Trustfolio Ltd, which has acquired TIPTrust and Asperitas Technologies.