Job role: Adviser
Advice Area: Welfare Benefits
Organisation: Citizens Advice Reading
Job type: Temporary
Working hours: Part time
Location: South East
Salary: £24,745 to £25,755 pro rata
Job ref number:
Closing date: 20-10-2020
Job Title: Welfare Benefits Caseworker
Location: Minster Street (Reading) office (remote working whilst office is closed)
Job Type: Fixed term of 12 months
Hours: 28 hours (0.8 FTE)
Salary: £24,745 to £25,755 pro rata (depending on experience)
Start date: ASAP


Citizens Advice Reading is a large and busy town centre Advice Centre which delivers a range of advice services, funded by local and national contracts.

We are delighted to have secured funding for a new Welfare Benefits Caseworker to join our busy and ambitious advice team.

Responsibilities of the role will include:

–       running your own caseload

–       advising clients on the full range of benefits and social fund payments

–       supporting clients through the mandatory reconsideration process

–       contributing to maintaining and developing a quality service

To be successful you will be a fully trained Adviser at Citizens Advice or equivalent and have an in depth knowledge and experience of welfare benefits.  You will also be organised and able to run a caseload independently.

As an excellent communicator with strong interpersonal skills you will have good analytical skills and be able to use IT systems to support all areas of your work.  If you are interested in this role we would love to hear from you.

For an application pack please email

Closing Date:                         Tuesday 20th October

Interview Date:                     Wednesday 4th November

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