Terms and Conditions

Open Training Courses – Making your booking

We do not take telephone bookings so please complete the booking form and send it by email to training@adviceuk.org.uk or by post to AdviceUK, WB1, PO Box 70716, London EC1P 1GQ.
Please retain a copy of this booking form for your records.

*All organisations will be invoiced once we receive your booking form. The invoice needs to be paid by the Due Date indicated on the document, regardless whether this date is before, during or after your training.*

Cancellation policy

Please note that if you send in a booking form, you or your organisation undertake to pay all fees due unless a cancellation is made in writing at least 14 days before the course commences. This is applicable whether payment has been received or not. You may delegate a colleague to attend the course in your place and no charge will be incurred. If we receive written cancellation AdviceUK will refund the course fee minus a reduction of 20%. Please call us on 0300 777 0108 if you are aware of any circumstances that will affect your payment. Courses are subject to cancellation by AdviceUK if there are less than eight bookings on the course. Participants will be offered alternative courses, credits or a refund.

If you have any queries please email the training team on training@adviceuk.org.uk or call 0300 777 0108

Methods of Payment

Internet/BACS payment: this method of payment can on be used once you have received your AdviceUK training invoice. Please refer to the information on your invoice.

Cheque: If at all possible, please send a cheque with your booking form. If you are unsure of the amount to pay, please refer to your invoice ensuring we receive payment by the due date.

In-house Training

In-house training, specifically designed for your organisation, can be a cost-effective way to train a group of staff, volunteers or committee members. All the AdviceUK modules and courses listed are available to be run at a venue of your choice, either as they stand or modified to suit your needs. See the list below for our extensive list of courses that we can also provide for in-house sessions. Some courses can be run as either day-long sessions, or shorter half-day sessions. If you have other areas that you would want covered in a training session please contact us to discuss your needs and we will try to help.

AdviceUK In-house Training Courses

  • Introduction to Advice Work
  • Advice Work Skills and Interviewing Skills for Advice Workers
  • Business Planning for Advice
  • Combined Case Recording and File Management
  • Confidentiality and Conflicts of Interest
  • Dealing with difficult customer situations
  • Planning and Fundraising for Advice Centers
  • Effective Communication Skills for Advice Workers
  • Learning to Advise modules
  • Key Skills for Frontline Workers in Student Advice Services
  • Understanding and using an outcomes focus

We also run management modules aimed at line managers, people new to the management role and people wanting to move into management:

  • Effective supervision for Managers and Supervisors in Advice Services
  • Planning for your Organisation
  • Monitoring and Evaluation

Please contact us to discuss your training needs on 0300 777 0107.

Prices for In-house Training (2016):

  • Members: £750 per day
  • Voluntary Sector: £800+ VAT per day
  • All others: £850+ VAT per day

We also charge for trainer travel. Please ask us for an exact quote

Delegates per course

Please note that we will usually only accept bookings if organisations provide a minimum of 7 delegates per course. The maximum number depends on the course chosen.

Delegates information

Please let us know the number and preferably the names of the delegates two weeks before the course is due to start.

Access requirements

If any of the delegates have any access needs, please make sure this is information is given along with names. Please note that the training facilities we provide do not currently have full disabled access.
For more information contact the Training Team on 0300 777 0107.


A confirmation letter will be sent out to the person completing the booking form, together with the invoice. The invoice needs to be paid by the due date indicated on the document, regardless whether this date is before, during or after your training.

Please contact us to discuss your training needs, either by emailing training@adviceuk.org.uk or phone 0300 777 0107.

Main menu