“Our whole team took part in the Dealing with difficult callers course which Kerry (the trainer) had tweaked for our needs. The course content was perfect, just what we were looking for covering all aspects of difficult phone situations with a great mix of practical tasks and exercises as well as theory to get us all thinking. Kerry really took time to understand the organisation and design the course around us: even on the day she changed the exercises and content to reflect the needs of the team but without losing the overall aims that we had discussed beforehand. A really useful course and a great trainer!”
Victoria Prouse, Charity Manager
Brook Young People
“Fantastic knowledge at his fingertips: very clear; exceptional trainer”
“The delivery was perfect, really enjoyed. Nothing the trainer could not answer. Really enjoyed and learnt so much: well worth attending.”
Rethink Mental Illness
“Well presented; easy to understand; all questions answered”
Liverpool Guild of Students
“Very skilled trainer, well timed relevant exercises- really great experience overall.”
Age UK (Hythe and Lyminge)
“Excellent course – very detailed and interesting: good use of case studies”
John Moore Student Union
“Fab trainer, great session”
Derby City Mission
“…the course was excellent, trainer superb, very knowledgeable and engaging. Feeling much more confident to speak to clients…”
“The trainer’s knowledge was outstanding”.
“Great training- really clear and direct”.
“The perfect trainer, information was delivered and explained very well”.
Hyde Housing Association
“An Inspirational course!”
Edna Ifeagun Omuka
Manchester Metropolitan University
“Interesting, engaging delivery”
“Really informative and engaging facilitator”
“Great training – (the trainer) was brilliant!”
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