Our Customers Say


“Our whole team took part in the Dealing with difficult callers course which Kerry (the trainer) had tweaked for our needs. The course content was perfect, just what we were looking for covering all aspects of difficult phone situations with a great mix of practical tasks and exercises as well as theory to get us all thinking. Kerry really took time to understand the organisation and design the course around us: even on the day she changed the exercises and content to reflect the needs of the team but without losing the overall aims that we had discussed beforehand. A really useful course and a great trainer!”

Victoria Prouse, Charity Manager

Brook Young People

“Fantastic knowledge at his fingertips: very clear; exceptional trainer”

Mariana Whitehouse 


“The delivery was perfect, really enjoyed. Nothing the trainer could not answer. Really enjoyed and learnt so much: well worth attending.”

Paul Watts

Rethink Mental Illness

Rethink Mental Illness

“Well presented; easy to understand; all questions answered”

Dominic Horton

Liverpool Guild of Students

“Very skilled trainer, well timed relevant exercises- really great experience overall.”

Joe Ducker

Age UK (Hythe and Lyminge)

“Excellent course – very detailed and interesting: good use of case studies”

Beverley Smith

John Moore Student Union

“Fab trainer, great session”

Michelle Kelsall

Derby City Mission

“…the course was excellent, trainer superb, very knowledgeable and engaging. Feeling much more confident to speak to clients…”

Sarah Fowler

AgeUK Ealing

“The trainer’s knowledge was outstanding”.

Tracey Readhead


“Great training- really clear and direct”.

Lala Arslan

Peterborough CAB

“The perfect trainer, information was delivered and explained very well”.

Kristina Mickute

Hyde Housing Association

“An Inspirational course!”

Edna Ifeagun Omuka

Manchester Metropolitan University

“Interesting, engaging delivery”


“Really informative and engaging facilitator”


“Great training – (the trainer) was brilliant!”


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