Introduction to Welfare Benefits

(2 days)

Dates: 16th and 23rd March 2021, 9.30am – 12.30pm (Both dates must be attended)

Learning objectives

by the end of the course participants will Understand how the benefits system is structured and the differences between contributory, non-contributory and means tested benefits

  • Know who can claim each of the benefits that make up the system
  • Have an awareness of the principles behind means testing and how the benefit authorities work out entitlement
  • Know which benefits can be paid at the same time and those which cannot
  • Be able to complete basic benefit checks and to ensure people are claiming their likely entitlements
  • Be able to advise people on how to make claims and how to challenge decisions
  • Have an awareness of welfare reform and how the benefits system is likely to change


  • Overview of the system
  • Non means tested benefit
  • Overlapping benefits
  • Means tested benefits
  • Passported benefits
  • Benefits and work
  • Residence and immigration conditions
  • Choosing which benefit to claim
  • Benefits definitions
  • Disability Living Allowance
  • Personal Independence Payment
  • Attendance Allowance
  • Employment and Support Allowance
  • Working Tax Credit and other payments
  • Claims and where to claim
  • The Benefit cap
  • Compliance and sanctions
  • Backdating
  • Decision making and appeals

FAQs about the training and how it is run online.

Prices: AdviceUK members £190, Voluntary sector £240+ VAT, All others £275+ VAT

To make a booking, please complete the booking form attached below email it to us at 

“The course was very in-depth and the trainer explained everything clearly. Excellent!!”
Nicola Geoghegan,  Bank Workers Charity

“The course was excellent, trainer was superb, very knowledgeable and engaging”
Sarah Fowler, Derby City Mission

Attached document

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