Introduction to Welfare Benefits

(2 days)

“The course was very in-depth and the trainer explained everything clearly. Excellent!!”
Nicola Geoghegan,  Bank Workers Charity

“The course was excellent, trainer was superb, very knowledgeable and engaging”
Sarah Fowler, Derby City Mission


  • 21st & 28th January 2020
  • 24th-25th March 2020
  • 16th-17th June 2020
  • 15th-16th September 2020
  • 1st-2nd December 2020

Courses run from 9.45am

AdviceUK members £190, Voluntary sector £240+ VAT, All others £275+ VAT

Learning objectives

by the end of the course participants will Understand how the benefits system is structured and the differences between contributory, non-contributory and means tested benefits

  • Know who can claim each of the benefits that make up the system
  • Have an awareness of the principles behind means testing and how the benefit authorities work out entitlement
  • Know which benefits can be paid at the same time and those which cannot
  • Be able to complete basic benefit checks and to ensure people are claiming their likely entitlements
  • Be able to advise people on how to make claims and how to challenge decisions
  • Have an awareness of welfare reform and how the benefits system is likely to change


  • Overview of the system
  • Non means tested benefit
  • Overlapping benefits
  • Means tested benefits
  • Passported benefits
  • Benefits and work
  • Residence and immigration conditions
  • Choosing which benefit to claim
  • Benefits definitions
  • Disability Living Allowance
  • Personal Independence Payment
  • Attendance Allowance
  • Employment and Support Allowance
  • Working Tax Credit and other payments
  • Claims and where to claim
  • The Benefit cap
  • Compliance and sanctions
  • Backdating
  • Decision making and appeals

To make a booking, please complete the booking form attached below email it to us at 

Attached document

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