Student Advice – An Overview

One day course

Dates: 29th Sep & 6th Oct – completed. If you would like to register your interest for upcoming courses, please contact

Face-to-face courses are postponed until further notice but we are pleased to now offer this course online. Please read our FAQs about the training and how we are running it online.

Prices: £99 members ; £125 +VAT sector; £145 + VAT others

This course is suitable for: Student advisers and their managers

Prerequisite: Attendance at Advice Skills (Learning to Advise Programme)

The above date is our open programme: this is also available in-house

This new course focuses on what is unique about student advice and places it in the context of other education support services and the wider advice sector. The course considers common student advice needs and the issues for advisers. It also looks at the implications for planning and delivering effective student-focused services.

Indicative Learning Outcomes:

By the end of this course, participants should be able to:

  1. Understand their role as independent student advisers, distinct from other support services.
  2. Go beyond the presenting issues to provide comprehensive solutions (“iceberg principle”).
  3. Identify when students may be eligible for student finance and when hardship funding may be relevant, support students to budget, and identify when students may need specialist money advice.
  4. Support students to locate and maintain safe, suitable and affordable accommodation, and know when to refer students to specialist housing advice.
  5. Understand academic support and common academic procedures including complaints, appeals, disciplinary issues and the use and limits of complaints, appeals and external regulators when students are not happy with University decisions and actions.
  6. Assist students to access Student Union / University and external services to help meet their needs and know when and how to refer students to specialist advice if their needs are not met.
  7. Assess own strengths and limitations, and the strengths and limitations of their service in responding to student needs, identify what effective means personally as an adviser and for services.
  8. Consider how Advice services relate to Student Unions / University and external services, and how to involve others in expanding access to advice without compromising on confidentiality and standards.

Course contents include:

  • What is the role of a student adviser?
  • Identifying and meeting student advice needs within limited resources
  • Confidentiality and boundaries within Student Unions and Universities
  • Maintaining the independence of advice and managing conflicts of interest
  • Introducing safeguarding
  • Identifying needs, recognising how academic and welfare issues overlap, and co-ordinating support for students needing further help.
  • Introduction to student finance, eligibility, budgeting and hardship support
  • Working with internal procedures: understanding and using core student procedures including dispute resolution, discipline, student support, and time out from studies
  • Common housing issues for students, and responding to common emergencies
  • When and how to refer students for further support, and who to
  • The importance of follow-up and feedback
  • Developing your network of problem spotters
  • Developing yourself and developing your service

Attached documents

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