Introduction to Signposting using UK AdviceFinder

Date: TBC
Cost: AdviceUK members £TBC, Voluntary sector £TBC + VAT, All others £TBC + VAT

Who is this course for?

UK AdviceFinder is our bespoke tool for signposting clients to further sources of support and information. With over 10,000 services listed, learning to get the most out of this tool can aid helpline staff, reduce call times and ensure clients get the most up-to-date information on organisations that can support their needs. This half-day course is for anyone who works directly with clients, customers and service users in an advice or signposting role and who have access to UK AdviceFinder.

What does the course cover?

This course provides an overview of how UK AdviceFinder can support signposting across a wide range of advice and support topics. Participants will develop confidence using UK AdviceFinder, understand the benefits of different search options and be able to clearly pass on information to clients.

Objectives for the day:

  • Identify common issues for which UK AdviceFinder can be used for signposting
  • Perform searches using every aspect of the UK AdviceFinder search tool
  • Explore the benefits of different approaches to searching using UK AdviceFinder
  • Find out how to add or update entries and to access AdviceUK support

To make a booking, please complete the booking form below and forward to us at AdviceUK, 101E Universal House, 88-94 Wentworth Street, London E1 7SA or send it by email to training@adviceuk.org.uk

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