Advice Skills Plus

Online Course programme:

Day 1 & Day 2 –The Background and The Process – 12th & 18th May 2021, 10am – 12.30pm (both dates must be attended)
Day 3Handling Difficult Client Situations – 20th & 25th May 2021, 10am – 12.30pm both dates (both of which must be attended, but can be done as a separate course)
Day 4 Student Advice – An Overview – 27th May & 8th June 2021, 10am – 1pm both dates (both dates must be attended)

Learning objectives

  • Give an overview of the background to the advice sector
  • Define the underlying and key principles of advice
  • Explore some of the issues clients bring to advice sessions
  • Identify and describe the key stages of an advice-giving process
  • Review the basic advice process
  • Describe the key stages of reviewing and closing client cases
  • Discuss strategies for Handling difficult client situations
  • Reflect on own learning and undertake personal action planning

Why the advice sector exists

  • Difference between information, advice & advocacy
  • Why people need advice & sources of advice
  • Key principles of an advice service – confidentiality, independence, equal opps & diversity, accountability, accessibility
  • Stereotypes, preconceptions & their effects upon clients
  • Best practice in case recording, signposting & referring
  • Skills you need as an adviser
  • Common client issues
  • Detailed exploration of the basic advice process – welcoming the client; finding out about the problem; gathering information; presenting options; action planning; closing cases/ next steps
  • Dealing with difficult client situations
  • Action planning – from classroom to workplace to clients

Prices:
Course            Members   Voluntary Sector   All other organisations
3 day bundle   £259               £385                              £420
4 day bundle   £299               £455                              £499

FAQs about training and how it is run online.

To make a booking, please complete the booking form attached below and email it to us at training@adviceuk.org.uk

“Wonderful facilitation style and kept the session relevant”
Niamh Byrne Leeds Beckett University

“Very skilled trainer, really great experience overall”
Joe Ducker Liverpool Guild of Students

Attached document

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