Advice Skills Plus

Online Course programme:
Day 1 – Advice – The Background – 19th Jan 2021, 10am – 12.30pm
Day 2 – Advice – The Process – 26th Jan 2021, 10am – 12.30pm
Day 3Handling Difficult Client Situations – 28th Jan 2021, 10am – 12.45pm
(This course is recommended alongside day 1 and day 2 of our Advice Skills Plus section of the programme, but can be attended separately)
Day 4 Student Advice – An Overview  – 10th and 12th Feb 2021, 10am – 1pm both days Both dates must be attended

Learning objectives

  • Give an overview of the background to the advice sector
  • Define the underlying and key principles of advice
  • Explore some of the issues clients bring to advice sessions
  • Identify and describe the key stages of an advice-giving process
  • Review the basic advice process
  • Describe the key stages of reviewing and closing client cases
  • Discuss strategies for Handling difficult client situations
  • Reflect on own learning and undertake personal action planning

Why the advice sector exists

  • Difference between information, advice & advocacy
  • Why people need advice & sources of advice
  • Key principles of an advice service – confidentiality, independence, equal opps & diversity, accountability, accessibility
  • Stereotypes, preconceptions & their effects upon clients
  • Best practice in case recording, signposting & referring
  • Skills you need as an adviser
  • Common client issues
  • Detailed exploration of the basic advice process – welcoming the client; finding out about the problem; gathering information; presenting options; action planning; closing cases/ next steps
  • Dealing with difficult client situations
  • Action planning – from classroom to workplace to clients

Prices:
Course            Members   Voluntary Sector   All other organisations
3 day bundle   £259             £385 + VAT                £420+ VAT
4 day bundle   £299             £455 +VAT                 £499+VAT

FAQs about training and how it is run online.

To make a booking, please complete the booking form attached below and email it to us at training@adviceuk.org.uk

“Wonderful facilitation style and kept the session relevant”
Niamh Byrne Leeds Beckett University

“Very skilled trainer, really great experience overall”
Joe Ducker Liverpool Guild of Students

Attached document

Main menu