Advice Skills Plus

“Wonderful facilitation style and kept the session relevant”
Niamh Byrne Leeds Beckett University

“Very skilled trainer, really great experience overall”
Joe Ducker Liverpool Guild of Students

Course programme:
Day 1 – Advice – the Background
Day 2 – Advice – the Process
Day 3 – Handling Difficult Client Situations
Day 4 – Introduction to Student Advice (optional)
This course will be held in London.

Course            Members   Voluntary Sector   All other organisations
3 day bundle   £259             £385 + VAT                £420+ VAT
4 day bundle   £299             £455 +VAT                 £499+VAT

UPDATE MAY 2020: Learning to Advise and other face-to-face courses, are postponed until at least the start of September 2020.

Autumn course commences: 3 November 2020

Learning objectives

  • Give an overview of the background to the advice sector
  • Define the underlying and key principles of advice
  • Explore some of the issues clients bring to advice sessions
  • Identify and describe the key stages of an advice-giving process
  • Review the basic advice process
  • Describe the key stages of reviewing and closing client cases
  • Discuss strategies for Handling difficult client situations
  • Reflect on own learning and undertake personal action planning

Why the advice sector exists

  • Difference between information, advice & advocacy
  • Why people need advice & sources of advice
  • Key principles of an advice service – confidentiality, independence, equal opps & diversity, accountability, accessibility
  • Stereotypes, preconceptions & their effects upon clients
  • Best practice in case recording, signposting & referring
  • Skills you need as an adviser
  • Common client issues
  • Detailed exploration of the basic advice process – welcoming the client; finding out about the problem; gathering information; presenting options; action planning; closing cases/ next steps
  • Dealing with difficult client situations
  • Action planning – from classroom to workplace to clients

To make a booking, please complete the booking form attached below and email it to us at

Attached document

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