Advice for Non-Advice Giving Agencies

One-Day Course

This course is only available as an in-house option.

Upcoming Course Date: TBC

 

Course Objectives

By the end of the session, participants will-

Understand the difference between advice, information, counselling etc

Understand the basics of the advice giving process

Be able to identify situations where they should refer clients elsewhere

Be able to recognise emergency situations

Know how to work with clients effectively

Course Content

Introduction

Advice and non-advice giving agencies

The principles of advice

The 6 stages of the advice giving process

Working with clients: building and maintaining trust and rapport with clients by good communication

Referring and signposting clients

Working with other agencies

Emergencies

Boundaries and responsibilities

When you shouldn’t give advice

Summary and questions

Call Advice UK on 0300 777 0107 or email us on training@adviceuk.org.uk

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