Members Portal FAQs

Why haven’t I received an email yet?
All members will have received their renewal email from by the end of today. If the member contact has changed then it has been sent to a previous contact who is on our system and you will need to call/email us to update this for you. If you forward the email with the link on the login will not work with another email address that has not yet been register.

What do I do once I receive my email?
Once you have received a link to login and set a password please see below the instructions on how to use the portal.

How to change/reset password?
1. Navigate to the portal
2. Click on the ‘Forgot your password?’ button
3. Enter the username
4. Submit

Or if you’re logged in you can also:
1. Ensure you are logged in as member portal user
2. Click on the person icon on the profile (top right)
3. Click ‘Change Password’
4. Enter the username


Can I login using another email address?
Please note the email address the link is sent to is the set member contact we have on our system. This email address is also your username. If you would like to change your username to another email address, please get in touch as we will need to do this for you.

What if I am no longer the main contact?
Get in touch and let us know and we will ensure the right person gets their login set up.

Is the Member Area the same as the portal?
MEMBER PORTAL DIRECT LINKThis is not to be confused with the member area via the AdviceUK site.

Why am I asked for an (Tax) address when I renew my membership?
The system requires us to have an address on record for you for VAT purposes, we appreciate this is not something we have requested before. If you have any issues adding an address, do get in touch and we can add an address in for you and you will not be asked for this online.

Why can’t I see my files after I have uploaded them?
You might have to hit refresh to see the files you have uploaded. We are working on this to try and make this user experience better for you all!

Why are some of the fields on my profile page being displayed with a dollar sign?
There is a cosmetic issue on the portal page around the labels of these fields – we are working to resolve this. In the meantime, please rest assured that all values are the GBP amounts and are being stored as such.

How can I pay?
The current methods of payment on the system are via invoice and direct debit. Once you have completed your renewal and we have received payment, you will receive your renewal pack including your 2020 Membership certificate within 28 days.

Can I use card to make a payment?
We are hoping to enable card payments facility on the portal very soon so watch this space.

We sincerely hope that you will continue as a valued AdviceUK Network Member in 2020.

The AdviceUK Membership Team

Please feel free to call the office or send an email and we aim to respond as quickly as possibly to make this process as smooth as possible for you!

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