Job title: Housing & Welfare Benefits Advisor
Organisation: Accommodation Concern
Location: East Midlands
Job Role: Adviser – Housing/Homelessness
Salary:£26,000 FTE ( actual £15,600 per annum)
Closing Date: 16th August 2019
Job Type: Contract
Working Hours: Full time


Purpose of the Job

Deliver a professional, impartial, pragmatic and outcome focused advice service to beneficiaries whilst working to Accommodation Concern Quality Standards, Policies and Procedures and Regulatory Requirements.

To provide advice/casework on all areas of housing law, having regard for relevant legislation, guidance and case law –  meeting the requirements of the Advice Service Alliance Standard for advice case work relating to welfare benefits, debt and Housing.

To provide advice/case work on welfare benefit issues to ensure income maximisation is achieved for beneficiaries. Signposting to other local specialist agencies for expertise when required

Main Responsibilities  

  • Provision of independent housing, homelessness, benefit, debt advice and case work.
  • General level advocacy and negotiation on behalf of client to other agencies/ authorities.
  • Agree client needs and identify desired outcomes/actions.
  • Supporting where appropriate Court representation and liaising with relevant professionals on the client’s behalf.
  • Statutory challenge under Sections 202, 204 of the Housing Act 1996 Part7 (as amended) and other challenge and advocacy means regarding sections 183, 188, of the Act.
  • Housing Act 1996 Part 6 advocacy and statutory challenge.
  • Income maximisation through money, debt and welfare casework and representation.

Tribunal representation for welfare cases (Universal credit, PIP etc.).

Conducting initial client interviews within diverse operational sites.

Writing/setting case outcome inline with S.M.A.R.T Principles.

Initial contact/referral with other agencies to help coordinate services.

Telephone advice as appropriate.

Meet management performance targets.

Work in accordance with the Service operating model for casework management.

To maintain the accurate recording of client contacts and feedback within statistical software packages.

To prepare statistical reports, written reports, case studies and any other feedback relevant to the service.

To meet defined objectives and targets relating to service delivery and specific project work.

To undertake a range of consultation and evaluation processes with clients as required.

To maintain and develop partnerships with a range of key stakeholders.

  • To undertake all relevant administrative tasks as necessary.
  • To adhere to the charity’s policy and procedure, including safeguarding reporting, interventions and disclosures.
  • To attend meetings and training as necessary.
  • Undertake any other reasonable tasks as requested by the Charity Manager

For further information please see below:

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