Job Title: Helpline Adviser for Single Parents
Organisation: Gingerbread
Location: London
Job Role: Adviser – Welfare Benefits
Salary:  £26,820 – £30,795 – dependent on experience
Closing Date: 27th May 2019
Job Type: Permanent
Working Hours: Full time


Full time, permanent, 35 hours per week, London

(Gingerbread operates a flexible working policy and applications for part time working will be considered)

We are looking for an experienced adviser to join our team delivering advice to single parents across England and Wales on the Gingerbread freephone helpline. You will provide telephone and online advice to single parents on a range of issues including dealing with a break-up, going back to work and sorting out child maintenance, contact and benefit or tax credit issues.

We are looking for someone with a minimum of two year’s recent experience of working as an adviser with a good knowledge of welfare benefits, tax credits and welfare reform. Training can be provided in other relevant advice areas. You must be a quick learner, an excellent communicator with the ability to work in a sometimes pressured helpline environment and have a passion for helping single parents.

You will be well supported through our systems for staff development and supervision.  Working alongside your advice and information colleagues, including more senior Advice Workers, you will have the opportunity to learn in depth advice skills and grow in your knowledge.

Closing date for applications: 27th May 2019 at 5pm

Gingerbread provides expert advice, practical support and campaigns for single parents.We welcome applications from all sections of the community, including single parents and those with caring responsibilities.  We offer excellent work-life balance policies for all staff.

For further information and to apply please see our website:

Gingerbread, the charity for single parent families’ is registered in England and Wales as a company limited by guarantee, no. 402748, and a registered charity, no. 230750

For further information on this job role please see the table below:

Main menu