Job role: Deputy Director of Support and Advice Services
Advice Area: Managerial – Children
Organisation: The National Deaf Children’s Society
Job type: Permanent
Working hours: Full time
Location: London
Salary: £46,118 – £54,232 per annum
Closing date: 17-02-2020
Job ref number: CYPF-168

National Deaf Children’s Society is looking for a Deputy Director of Support and Advice Services. This unique role will lead the UK-wide tiered provision comprising: Universal Helpline and online community, targeted Children and Family Support and specialist Appeals and Disputes casework.

The role demands an understanding of running effective advice and support services combined with knowledge of the relevant education and welfare legislation. The post holder will have experience of providing strong leadership ensuring that the delivery of the service is of high quality, rooted in good practice and enables positive outcomes for deaf children and young people. A culture of continuous improvement is necessary to drive forward the ongoing improvement of the service, as well as the need to maintain its relevance across the four UK countries.

In both the written application and during the interview process, applicants will be expected to demonstrate they have proven experience in the management of large teams as well as supporting and empowering others. This exciting role requires excellent interpersonal and communication skills, the ability to formulate and produce detailed management information reports and convey complex information succinctly. You will come with extensive experience of operational management at a senior level including service planning, setting and monitoring KPIs, outcomes and impact reporting and financial management.

If you think this is the sort of environment you would like to work in and have the skills and experience to join a team of professionals committed to making a difference to the lives of deaf children and young people, then we would like to hear from you.

To apply for this role, you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description (found at the beginning of the application process) prior to starting your application.

Currently, the application process works best on desktop / laptop devices.

The closing date for applications is on Monday 17th February at 23:59.

We expect first round interviews to be held in London on Tuesday 25th February 2020.
Second round interviews are scheduled to be held in London on Wednesday 4th March 2020.

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form.

We strive to provide an accessible recruitment process. If a disability or long-term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form.

Additional information about the support we offer is on our jobs page.

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment.

We are also committed to promoting work-life balance amongst our staff.

To apply for the role of Deputy Director of Support and Advice Services, please apply via the button shown.

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This job is being posted by Webrecruit on behalf of National Deaf Children’s Society. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Head of Operations, Head of Support and Advisory Services, Senior Operations Manager, or Head of Service Delivery.

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