Job role: Debt Team Leader
Advice Area: Managerial – Debt/money
Organisation: Citizens Advice Westminster
Job type: Permanent Contract
Working hours: 24 hours (3 days per week)
Location: London
Salary: £19,863.60 pro rata (33,106.00 F.T.E) Scale 7, Band 1 of Citizens Advice Westminster’s Salary
Closing date: 31-01-2020
Job Ref Number: Debt-TL 01.2020 (Debt Team Leader Role)
Salary: Scale 7, Band 1 of Citizens Advice Westminster’s Salary
Hours: 24 hours (3 days per week)

Contract: Permanent contract

The Organisation

Citizens Advice Westminster is a values-based organisation that recognises our employees as a great resource and asset.  We strive to promote a healthy work-life balance by supporting our employees in providing them with a number of benefits, to help them better achieve this.

The Opportunity

This is an exciting opportunity to join our team under our new organisational structure.  We have a vacancy for a new Debt Team Leader, who will play an integral part in moving our organisation forward.  We are looking for an experienced and proactive individual who is seeking the next challenge in their career path to join our team who has in-depth debt advice knowledge.  Based at our offices in Paddington, the post holder will be pivotal in ensuring that an effective advice service is provided to clients in the area of debt. They will also play a key role in engaging with our stakeholders through delivering presentations, talks and written reports.

The Ideal Candidate

The successful candidate will possess excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people including potentially difficult clients whilst maintaining a professional approach.  Self-motivated, with strong IT skills, the post holder will be confident in leading a small team, ensuring that team members are effectively supported, developed and performance managed in order to build a cohesive and efficient team. A minimum of 3 years’ (full-time equivalent) post-certificate experience of providing good quality, in-depth casework on the full range of debt issues is essential, with the ability to share and contribute positively whilst having a flexible approach to service delivery.  A commitment to working in a multi-cultural environment is vital.

What We Offer

In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay, an annual season ticket loan and career break policy.  We provide development opportunities and all employees have access to a free employee assistance service.

To apply, please download a job application pack via our website:

Job Ref: Debt-TL 01.2020 (Debt Team Leader Role)

Closing Date: Friday 31st January 2020, 12:00pm      

Assessments: Week commencing 10th February 2020

Interview Date: Week commencing 24th February 2020

If after submitting your application you have not heard from us by the stated assessment  date, please assume you have been unsuccessful on this occasion.

Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race. Citizens Advice Westminster is a London Living Wage employer.

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