Advice Area: Supervisor
Organisation: Citizens Advice Westminster
Job type: Permanent
Working hours: Full time
Salary: £30,500 FTE (Scale 6, Band 1)
Closing date: 31-03-2020
Salary: £30,500 FTE (Scale 6, Band 1) Based on Citizens Advice Westminster’s Salary Framework
Hours: Full-time and part-time hours available (3 or 5 days per week)
Citizens Advice Westminster is a values-based organisation that provides free, independent, confidential and impartial advice to residents in the local and surrounding areas; some of which are the most vulnerable in society. Our aim is to provide the advice people need for the challenges they may face, by ensuring individuals are well informed about the services that available to them. Our services include advice across key areas such as benefits, debt, housing, employment and immigration. It is crucial to us that we work together to improve the policies and practices that affect people’s lives, and we believe that promoting a healthy work-life balance by supporting our employees ensures the best possible service is delivered to our service users.
An opportunity has risen for two Casework Supervisors to join our offices in Paddington. We are looking for experienced and proactive individuals who will play an integral part in moving our organisation forward. We are seeking individuals who are looking for the next challenge in their career path, and who are able to demonstrate extensive generalist and/or debt advice and casework experience. The post holders will be responsible for ensuring required standards of advice are provided to ours service users. They will also play a key role in engaging with key stakeholders through attending meetings, delivering presentations and written reports.
The Ideal Candidates
The successful candidates will possess excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people, including a diverse workforce and client base. Self-motivated, with strong IT skills, the post holder will be confident in leading a team, ensuring that team members are effectively supported and developed in order to build a cohesive and efficient team. A minimum of 3 years’ (full-time equivalent) post-qualification experience of providing good quality, in-depth advice and casework on the full range of generalist or debt issues is essential, with the ability to share and contribute positively whilst having a flexible approach to service delivery.
What We Offer
In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay, an annual season ticket loan and career break policy. We provide development opportunities and all employees have access to a free employee assistance service.
To apply please download an application pack: https://www.westminstercab.org.uk/job/mar20-vacancies-casework-supervisors/
If you would like to receive the application pack via post, please send an A4 SAE to: Recruitment, Citizens Advice Westminster, 21a Conduit Place, London, W2 1HS
Please quote the relevant job reference:
Job Ref: 03.2020-DCS (Debt Casework Supervisor)
Closing Date: Monday 31st March 2020, 12:00pm
Interview Dates: TBC
If after submitting your application you have not heard from us by the stated interview date, please assume you have been unsuccessful on this occasion.
Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race. Citizens Advice Westminster is a London Living Wage employer.