Advice Area: Debt/money
Organisation: British Legion
Job type: Contract
Working hours: Full time
Salary: £25,001 – £30,000
Job ref number:
Closing date: 13-04-2021
About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We have been here since 1921 and we’ll be here as long as they need us.
Our Values and Behaviours
Does the following describe you?
- A desire to provide a great customer service and support.
- Enjoy and thrive in working in teams and with others.
- Passionate about supporting the Armed Forces community and honouring their contribution.
- Come to work each day to be the best you can and to learn and develop.
- An encourager, eager to share your knowledge and experience to help others.
- If so, then we would like to hear from you ….
The Royal British Legion’s Benefits, Debt and Money Advice Service supports beneficiaries and their families who are experiencing financial difficulties. We are seeking to recruit a committed and enthusiastic team player to join the team delivering a high quality, person-centered benefits, debt, and money advice service across the North region, including Northern Ireland.
You will be based at home, working remotely in the interim in line with health & safety and Government guidance on Covid-19. If it is safe to do so, the role will require regular attendance at RBL offices, community-based client appointments, tribunal, and court hearings.
The ideal candidate will have recent, significant experience of managing a caseload of clients requiring specialist benefits and / or money advice, providing advice, advocacy, and representation to individuals with debt and benefits issues.
We would like to invite applications from individuals who have both specialist debt and benefit experience (including representation up to and including first tier tribunal) for the Level 2 position.
We would like to invite applications from individuals who have either specialist debt or benefits experience (including representation up to and including first tier tribunal) for the Level 1 position.
Both positions require you to have a good working knowledge of the welfare benefits system and provide comprehensive benefits and income maximisation advice through the take up of appropriate statutory and armed forces benefits.
We are looking for someone with excellent communications skills and a strong focus on quality customer service. The ideal candidate will be able to demonstrate a methodical approach to work and sound organisational skills.
The role is subject to relevant employment checks, including Enhanced DBS Clearance.
How to Apply
Please apply by clicking ‘Apply online’.
Closing date for this role is: Tuesday 13th April 2021.
We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.