Advice Area: Supervisor – Generalist
Organisation: Citizens Advice North oxon & South Northants
Job type: Permanent
Working hours: Part time
Location: South East England
Salary: £23,122 per anum, pro rata + pension
Closing date: 21-02-2020
We are looking for an Advice Session Supervisor – to be based at our Bicester office. The Advice Session Supervisor – Bicester is a key role in delivering high quality services. We are looking for an individual with recent experience of advice work preferably within Citizens Advice or a debt advice organisation. As the ASC you will have the confidence to support and advise a team of volunteers and paid staff who deliver front line services.
The ASS (Bicester) is part of a team of ASC’s who are jointly responsible for the quality and day-to-day organisation of the advice series at Bicester, Bradbury, Kidlington and Brackley offices.
– To organise and supervise the advice sessions, provide support to advisers and monitor and check advice to ensure quality standards are met.
– To assist the Head of Advice with ensuring a full advice and support service is available within aims, policies, and principles of the Citizens Advice Service.
Please note we are also currently recruiting for a Benefits Caseworker to work at the Bicester office. Candidates are welcome to apply for both positions if they feel they have capacity to carry out both roles. (See separate advert for that role).
Interviews: week commencing 2nd March 2020