Courses and Qualifications for Reception Staff

Meet and greet clients?

We have a number of development opportunities for professionals who are the front face of advice organisations. Our training courses have been designed by the sector for the sector, and are focussed on giving you the knowledge and skills you need to perform effectively in your role.
 
NVQ Certificate in Customer Service is the recognised qualification for professionals who deal directly with the public and we are proud to offer this at Level 2 for reception staff.
 
If you are new to your role or are volunteering, you will find Key Skills for Reception Workers will give you opportunities to practise and develop excellent communication skills. You may be experienced and have a wealth of knowledge, but want to sharpen up your skills in which case Dealing with Difficult Client Situations will give you strategies for dealing with anxious and vulnerable clients.  

 "I feel I have come away from this training with more ideas on becoming more confident while speaking on the phone"

Carrie Larkin, Welcome Team Administrator, RETHINK

• Key Skills for Reception Workers in Advice Services
• NVQ Customer Service
• Dealing with Difficult Client Situations
• Supporting Clients with Mental Health Issues

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Offering free debt advice for the west Kent area with over a 100 hundred volunteers.

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