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  • Advice Skills (3 days)

Advice Skills (3 days)

Advice Skills - Please note, this is a 3-day programme

Mondays 21 & 28 May and 30 July 2012 

AdviceUK members £255 / All others £255 + VAT

Learning objectives
• Give an overview of the background to the advice sector
• Define the underlying and key principles of advice

• Explore some of the issues clients bring to advice sessions
• Identify and describe the key stages of an advice-giving process

• Review the basic advice process
• Describe the key stages of reviewing and closing client cases
• Discuss strategies for dealing with difficult client situations

• Reflect on own learning and undertake personal action planning

Content

• Why the advice sector exists
• Difference between information, advice & advocacy
• Why people need advice & sources of advice
• Key principles of an advice service – confidentiality, independence, equal opps & diversity, accountability, accessibility
• Stereotypes, preconceptions & their effects upon clients
• Best practice in case recording, signposting & referring

• Skills you need as an adviser
• Common client issues
• Detailed exploration of the basic advice process – welcoming the client; finding out about the problem; gathering information; presenting options; action planning; closing cases/ next steps

• Reviewing & closing client cases

• Dealing with difficult client situations
• Action planning – from classroom to workplace to clients

To make a booking, please complete the booking form attached below and forward to us at AdviceUK, 6th Floor, 63 St Mary Axe, London, EC3A 8AA or send it by email to training@adviceuk.org.uk

Attached documents