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  • Advice Skills (3 days)

Advice Skills (3 days)

Advice Skills - Please note, this is a 3-day programme

Monday 20 May, Tuesday 28 May and Monday 22 July 2013

AdviceUK members £255, Voluntary sector £285 + VAT, All others £315 + VAT

Learning objectives
• Give an overview of the background to the advice sector
• Define the underlying and key principles of advice

• Explore some of the issues clients bring to advice sessions
• Identify and describe the key stages of an advice-giving process

• Review the basic advice process
• Describe the key stages of reviewing and closing client cases
• Discuss strategies for dealing with difficult client situations

• Reflect on own learning and undertake personal action planning

Content

• Why the advice sector exists
• Difference between information, advice & advocacy
• Why people need advice & sources of advice
• Key principles of an advice service – confidentiality, independence, equal opps & diversity, accountability, accessibility
• Stereotypes, preconceptions & their effects upon clients
• Best practice in case recording, signposting & referring

• Skills you need as an adviser
• Common client issues
• Detailed exploration of the basic advice process – welcoming the client; finding out about the problem; gathering information; presenting options; action planning; closing cases/ next steps

• Reviewing & closing client cases

• Dealing with difficult client situations
• Action planning – from classroom to workplace to clients

To make a booking, please complete the booking form attached below and email it to us at training@adviceuk.org.uk

Attached documents