Universal Credit Report

Universal Credit – Cllr Claire Kober writes to the Secretary for Work and Pensions

Cllr Claire Kober, Chair of London Councils this week wrote to the Secretary of State for Work and Pensions on Universal Credit…

Decommissioning of 0845 Numbers

A November 2013 Public Accounts Committee report about call costs to Government helplines highlighted the majority of calls to DWP were via landlines and 0845 calls tended to attract lower charges for these callers. Looking ahead, we expect to see an increasing percentage of callers using mobile phones as their preferred method of access in the telephony channel.