AdviceUK’s work to rethink advice has been supported since 2007 by the Baring Foundation.
Our starting point was the RADICAL project, working alongside Vanguard Consulting to study advice services in Powys and Oxford. This led to the publication of It’s the System Stupid! in 2008.
BOLD was established the following year to explore our learning further and its implications for the commissioning of advice services. We were – and remain – concerned that the competitive procurement of services to tightly defined specifications reduces collaboration and causes advice organisations to be narrower in their scope, leading to worse outcomes for the people who use them.
We have worked in other cities, developing our approach and supporting AdviceUK members, local authorities and others to commission and design advice services that recognise the complex realities of people’s lives and seek to deliver what matters to the people who use them.