Key Skills for Reception Workers in Advice Services

Who is this course for?

This course is for frontline staff who are the first point of contact with the public service users or clients where advice is being given. This includes receptionists, telephonists and volunteers who deal with clients, visitors and customers.

What does the course cover?

Day one focuses on the advice sector, the diversity of the reception role knowing your organisation, key principles such as confidentiality and equality & diversity; and managing the reception area.
Day two has a skills focus and you will have the opportunity to practice and enhance your communication skills including telephone communication and exploring how to deal with difficult situations. This course will provide you with the underpinning knowledge requirements of the Advice & Guidance NVQ Level 2 and the Customer Service NVQ Level 2. If you would like to work towards your Level 2 with AdviceUK, you'll receive a 20% discount of the total cost of achieving the award if you start within six months of completing the training course.