Enhancing Frontline Advice

The Enhancing Frontline Advice project has provided support through a variety of means to a diverse range of frontline advice agencies and Law Centres to enable them to engage in partnership and collaborative working.

We have provided direct consultancy support to

• 25 advice forums
• 35 partnerships and referral networks and
• 82 individual advice agencies. 

This support has helped to develop the capacity of a diverse range of advice agencies and Law Centres to engage in partnership and collaborative working.

The development of these forums and partnerships has been possible due to the input and support of the Development Consultants, their independence proving an important factor in bringing agencies from different networks and fields together to work in partnership and consolidate partnership working.

Through the Enhancing Frontline Advice workstream, partnership working was supported in 35 areas of England.  A diverse range of partnerships has been supported including in specialist areas such as debt, immigration, refugee and asylum, discrimination and immigration, carers organisation, domestic violence, disability as well as broader advice networks. In locations such as Derby, Oxford, Manchester, Birmingham and Nottingham significant support has been provided to support partnership working.  The result of this has been to improve the efficiency and effectiveness of services being provided to the public.

Legacy and resources

The information resources that have been developed and brought together through the project have provided agencies with the tools they need to support them to work collaboratively.  Sample partnership and consortium agreements, examples of forum terms of reference and referral protocols are just a few examples of the kind of resources that have been made available directly to organisations that have been supported and are also more widely available online. Resources and toolkits developed through the project are available here.

• BOLD
• RADICAL
• Access to Justice
• Working Together for Advice
  • Enhancing Frontline Advice
  • Workforce Development and Training
  • Developing Discrimination Advice
  • Developing Access to Advice
  • Developing a Quality Mark
• Archive

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