For Reception Workers

Our Courses

31st January 2018LondonCustomer Service in the Third SectorOpen/In-House
16th May 2018LondonAdvicePro Open CoursesOpen/In-House
21st March 2018 & 10th Oct 2018
LondonDealing with Difficult Client SituationsOpen/In-House
4th July 2018 & 14th Nov 2018
LondonKey Skills for Reception WorkersOpen/In-House
16th Jan 2018, 15th May 2018 & 25th Sept 2018LondonLearning to Advise Training (10 days)Open/In-House
14th June 2018LondonUniversal CreditIn-House
15th Oct 2018
Birmingham, Cardiff, LondonEmpathy and Burnout in the Not for Profit SectorOpen/In-House
TBCNationwideManaging Change & Developing Personal ResilienceIn-House
TBCNationwideSupporting Clients with Mental Health IssuesIn-House

“Trainers friendly, knowledgeable and interactive.”

Rebecca – Racing Welfare

“Really enjoyed it.”

Sarah – Ipswich and Suffolk CRE

One of our most popular courses for reception workers is:

Key Skills for Reception Workers

Members £100, Voluntary sector £115 + VAT, All others £135 + VAT

Who is this course for?

This course is for frontline staff who are the first point of contact with the public, service users or clients where advice is being given. This includes receptionists, telephonists and volunteers who deal with clients, visitors and customers.

 What does the course cover?

This one day course provides you with an overview of the skills and knowledge required to be successful in your organisation’s reception role. It covers key principles such as confidentiality and equality & diversity. It also offers the opportunity to practice and enhance your communication skills and explore how to deal with difficult client situations.

By the end of the session you will have:

  • Considered the background to advice work and understood the difference between information abnd advice
  • Defined your role as an advice reception worker
  • Identified and practiced key reception skills such as interviewing clients
  • Practiced and enhanced your communication skills
  • Seen the most appropriate use of signposting and referring
  • Discussed how to deal effectively with common challenges that present themselves on reception

AdviceUK CPD hours – 5

To make a booking, please complete the booking form attached below and forward to us at AdviceUK, WB1, PO Box 70716, London EC1P 1GQ or send it by email to

Attached documents

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