Introduction to Welfare Benefits (2 days)

“The trainer seemed to know everything about everything- was unfazed by any question. Very engaging. Made what could have been dry material vivid, vibrant and va va voom.”

Gavin Bell – London South Bank University

“I learned a lot that I can apply at work. Everything was amazing- I’m extremely happy!”

Raisa Rafig – One Stop Advice


  • 22nd & 23rd Nov 2017 – FULL
  • 30th Jan & 6th Feb 2018
  • 9th & 10th April 2018 – Consecutive Days
  • 3rd July 2018 & 9th Oct 2018

Courses run from 9.45am

AdviceUK members £195, Voluntary sector £225 + VAT, All others £260 + VAT

Learning objectives

by the end of the course participants will Understand how the benefits system is structured and the differences between contributory, non-contributory and means tested benefits

  • Know who can claim each of the benefits that make up the system
  • Have an awareness of the principles behind means testing and how the benefit authorities work out entitlement
  • Know which benefits can be paid at the same time and those which cannot
  • Be able to complete basic benefit checks and to ensure people are claiming their likely entitlements
  • Be able to advise people on how to make claims and how to challenge decisions
  • Have an awareness of welfare reform and how the benefits system is likely to change


  • Overview of the system
  • Non means tested benefit
  • Overlapping benefits
  • Means tested benefits
  • Passported benefits
  • Benefits and work
  • Residence and immigration conditions
  • Choosing which benefit to claim
  • Benefits definitions
  • Disability Living Allowance
  • Personal Independence Payment
  • Attendance Allowance
  • Employment and Support Allowance
  • Working Tax Credit and other payments
  • Claims and where to claim
  • The Benefit cap
  • Compliance and sanctions
  • Backdating
  • Decision making and appeals

To make a booking, please complete the booking form attached below email it to us at 

Attached document

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