Job Title: Outreach & Help2Claim Caseworker
Organisation: Citizens Advice NOSN
Location: BBicester
Job Role: Supervisor – Generalist
Salary:  £23,122 pro rata
Closing Date: 11h March 2019
Job Type: Permanent
Working Hours: Part time


Part-Time:    19.5 hours (3 days) per week (must include Tuesdays and Thursdays).

Holidays:       4.6 weeks annual leave + 8 statutory days, pro rata

We are looking for an experienced caseworker with a proven track record of providing advice both face to face and on the phone.

The successful candidate will have the ability to work at caseworker level and will have knowledge of Universal Credit and the ability to support clients to make successful claims.

The post will be based in Bicester but will require regular travel to the outreach location and our Banbury Office.

Role purpose

  • To deliver an established and popular advice service at Kidlington.
  • To provide an effective and efficient advice service within the aims, policies and principles of the Citizens Advice service
  • To provide support on the phone to clients making Universal Credit Claims as part of the new, national  “Help2Claim” Service

We are looking for a person with good communication and IT skills, and a commitment to improving quality.

You will have recent and substantial experience in an advice setting, good organisational skills and, preferably, experience of supervising volunteers.

Closing date:  11th March 2019 – 5pm

Interviews;    w/c 18/03/19

Please contact for a detailed Role Profile and application pack or click here to apply online

Please more information on this role please see below:

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