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Personalisation and advice

A quiet revolution is taking place in social care and support – but it has been heralded as the most significant change to the Welfare State since its inception sixty years ago. It is transforming the nature of State support to all disabled people and will impact on all people requiring care or support. The intention of these changes is that individual disabled people will have direct control over the resources available for their care and support, control which enables them to tailor support to their individual needs and preferences.  Such transformation is dependent on good information, advice, advocacy, support planning and brokerage being available to all people requiring social care and support.

You will see this change described in many different terms – Personalisation, the Universal Offer, Support or Care Brokerage and Self Directed Support. Local authorities across the country are already beginning to commission services to provide advice and brokerage to people needing to access social care and support services. There is a clear opportunity for advice services to deliver these services, but to do so will require the development of new approaches, the learning of new skills and knowledge and increased partnership working between local agencies.

There are both opportunities and challenges that will face local advice services in tendering for and delivering these services. See below for presentations and briefings on personalisation, and its impact on advice services from Age Concern & Help the Aged.

Read our briefing for advice organisations on Personalisation and support brokerage in adult social care

See also the briefings and presentations below, including a briefing prepared by Citizens Advice and kindly made available to AdviceUK members. NAVCA has produced a range of personalisation resources including a healthcheck. Click here to visit the NAVCA site for details and downloads.

Attached documents