Job Title: Macmillan Benefits Caseworker
Organisation: Citizens Advice Reading
Location: South East
Job Role: Adviser – Welfare Benefits
Salary: £20,001 – £25,000
Closing Date: 12th February 2019
Job Type: Contract
Working Hours: Part time


Citizens Advice Reading works in partnership with Macmillan Cancer Support to provide welfare benefits advice to people affected by cancer across Berkshire.  Our caseworkers are primarily based at the Royal Berkshire Hospital in Reading but, if required, services are also provided at Wexham Park Hospital in Slough on a one-day-per-week basis.

Our team consists of a number of caseworkers each of which, in addition to a client caseload, has both general and specific responsibilities to support the activities and development of the service.

We now have a vacancy for somebody to join the team as a paid caseworker. The role is for 28 hours per week (ideally spread across 5 days, Monday to Friday). A job share will be considered. Main responsibilities of the role would be:

  • Running your own caseload
  • Attending client appointments at Wexham Park Hospital
  • Supporting the  volunteer members of the team
  • Contributing to maintaining and developing a quality service

To be successful you will be a fully trained Adviser at Citizens Advice or equivalent and have a good knowledge of welfare benefits, especially sickness and disability benefits (this can however be developed as part of the role).  You will also be organised and able to run a caseload.  Experience of supporting volunteers would be an advantage but not essential, as would an ability to review operational processes.

You would definitely need to be comfortable working in a hospital environment with cancer patients whilst being empathetic and sensitive to their needs. As an excellent communicator with strong interpersonal skills you will have good analytical skills and be able to use IT systems to support all areas of your work.

If you are interested in this role we would love to hear from you.

For an application pack please contact the HR Manager by email: or feel free to call on 0118 952 3027 with any questions.

Closing Date:  Friday 22nd February 2019 (extensions will be considered upon request)

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