London Team Service Statement

What we do

To fulfil our work in the region we offer a wide range of services including capacity building support, training, advice, information, policy and research. 

These are some of the main areas that our services cover:

• Managing your advice service
• Managing your organisation and staff
• Planning your service
• Quality assurance standards for advice services
• Immigration regulation and the Office of the Immigration Services Commissioner (OISC)
• Fundraising for your advice work.

What AdviceUK members receive:

Telephone and email consultancy
One-off and detailed advice provided in response to individual enquiries.

Information materials
An extensive range of good practice briefings, a second tier support directory and an advice services library. Copies of briefings and other information can be sent on request. A full list of briefings can be found on the AdviceUK website www.adviceuk.org.uk.

Advice and Funding Surgeries
One-to-one meetings with a Development Team member on a specific organisational problem or funding application.

Access to other services and support
Members will have access to specialist support services offered through the advice networks eg the CLS Support consultancy line and briefings.

Other London work

Franchise Forum

AdviceUK runs a forum in London open to any organisation that has a franchise or contract from the Legal Services Commission. The forum provides participants with updates on contract issues, undertakes policy work and provides other resources and support.

Our policy work

The London Manager undertakes policy work in support of members’ interests and the cause of independent advice.  This has included lobbying major policy makers and funders to promote funding policies that recognise our members’ needs and circumstances.  We also engage with statutory bodies such as the Legal Services Commission to ensure that the priorities of the Community Legal Service coincide with those of our members.  We consult our members directly so that what we say is supported by evidence and represents the diversity of the sector. For more information about current policy work please contact us on 03007770107

How we work

The Health Check
A comprehensive organisational development assessment involving staff and the management committee of the advice centre; the health check includes a written report and an action plan.

Training workshops
Half day workshops covering a range of quality areas including planning services, case recording, file management, file review and supervision, outcomes.

Advice Forums
AdviceUK has set up and facilitated a number of advice forums.  We aim to assist the local advice sector to work together more effectively including working on relevant policy issues.  We provide forum members with a range of resources, training and presentations.

Other AdviceUK  services
For information on other services offered by AdviceUK including how to become a member and our range of training courses please contact us on 03007770107

Our staff

Senior Development Consultant

• Wesley Harcourt - Wesley.Harcourt@adviceuk.org.uk

Development Consultants

• Beverley Campbell - Beverley.Campbell@adviceuk.org.uk
• Natalia Perez Shepherd - Natalia.PerezShepherd@adviceuk.org.uk

• Service Statement
• Diary
• Projects
• Resources
• BAN Stop the London Councils Funding Cuts
• London Advice Conferences

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Offering free debt advice for the west Kent area with over a 100 hundred volunteers.

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