Information and Terms and Conditions – Open Training Courses

Making your booking

We do not take telephone bookings so please complete the booking form and send it by email to training@adviceuk.org.uk or by post to AdviceUK, WB1, PO Box 70716, London EC1P 1GQ.
Please retain a copy of this booking form for your records.

*All organisations will be invoiced once we receive your booking form. The invoice needs to be paid by the Due Date indicated on the document, regardless whether this date is before, during or after your training.*

Cancellation policy

Please note that if you send in a booking form, you or your organisation undertake to pay all fees due unless a cancellation is made in writing at least 14 days before the course commences. This is applicable whether payment has been received or not. You may delegate a colleague to attend the course in your place and no charge will be incurred. If we receive written cancellation AdviceUK will refund the course fee minus a reduction of 20%. Please call us on 0300 777 0108 if you are aware of any circumstances that will affect your payment. Courses are subject to cancellation by AdviceUK if there are less than eight bookings on the course. Participants will be offered alternative courses, credits or a refund.

If you have any queries please email the training team on training@adviceuk.org.uk or call 0300 777 0108

Methods of Payment

Internet/BACS payment: this method of payment can on be used once you have received your AdviceUK training invoice. Please refer to the information on your invoice.

Cheque: If at all possible, please send a cheque with your booking form. If you are unsure of the amount to pay, please refer to your invoice ensuring we receive payment by the due date.