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Helpline Adviser for Single Parents

Organisation: Gingerbread
Location: London
Job Area: Welfare Benefits
Salary: £25,001 - £30,000
Closing Date: 6 July, 2017
Job type:Contract
Working hours: Full time

We are looking for an enthusiastic Helpline Adviser to join our expert team delivering advice to single parents across England and Wales on the Gingerbread freephone helpline. Following training, you will provide one off telephone advice to single parents on a range of issues including benefit and tax credit issues, dealing with a break-up, going back to work, child maintenance and contact arrangements for children.

We are looking for someone with minimum one year’s recent experience of working as an adviser (paid or voluntary) with a good basic knowledge of welfare benefits, tax credits and welfare reform. You must be a quick learner, an excellent communicator with the ability to work in a sometimes pressured helpline environment and have a passion for helping single parents.

You will be well supported through our systems for staff development and supervision.  Working alongside your advice and information colleagues, including more senior Advice Workers, you will have the opportunity to learn in depth advice skills and grow in your knowledge.

Closing date for applications:  Thursday 6th July 2017 at 9am.  

Interview date: Thursday 13th July 2017

Gingerbread provides expert advice, practical support and campaigns for single parents.We welcome applications from all sections of the community, including single parents and those with caring responsibilities.  We offer excellent work-life balance policies for all staff.

For further information on this role please click here.

To apply please see our website under the jobs section. No CV’s are accepted.  All applications need to be completed on our Gingerbread application form.