Customer Service in the Third Sector

a practical workshop for front line staff

31 January 2018  9.45am to 4pm

Members – £100, Voluntary sector £115 + VAT, all others £135 + VAT

Who is this course for?

Front line staff who would need to deal with a variety of customers.

Course objectives

By the end of this course, you will have:

  • Defined your role in relation to customer / clients
  • Examined the principles of Customer Service
  • Identified, practiced and enhanced key skills
  • Discussed how to deal effectively with common challenges and conflict
  • Identified the use of positive language and other communication tips
  • Discuss the need to care for yourself as we as clients
  • Gained confidence in dealing with clients, service users and customers

Indicative course content

  • Understanding your customer or client and their expectations
  • Being both empathetic and assertive when communicating with people
  • Discovering ways of keeping up your confidence and enthusiasm
  • Effective techniques of communicating with people face to face, through your body language and on the telephone
  • Tackling challenging customer behaviour and defusing situations
  • What to do when you can’t help someone
  • Customer service and people with disabilities

To make a booking, please complete the booking form attached below and forward to us at AdviceUK, 101E Universal House, 88-94 Wentworth Street, London E1 7SA or send it by email to training@adviceuk.org.uk

Attached documents

word_icon Training booking form (42 Kb)

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