Systems Thinking in Nottingham

A groundbreaking piece of work is currently taking place in Nottingham which will shape the future of advice provision.

Nottingham City Council, the Advice Nottingham group of advice agencies and AdviceUK have come together to apply a Systems Thinking approach to advice provision in the city. Nottingham City Council has previously applied Systems Thinking to housing and council tax benefits administration.

The work builds on work AdviceUK completed in 2008 described in the report It’s the System, Stupid! Radically Rethinking Advice. Frontline advisers are actively involved in work to understand the client experience, reduce failure and waste and implement changes that will see real and continuous improvements in advice services.

Supported by The Baring Foundation, the project aim is to improve advice services for local people in Nottingham from a bottom-up and early intervention perspective.

The work began in early 2009 and is ongoing. However, some important findings have been made. These are outlined in the interim report which can be found at the bottom of the page.

Redesign of advice services is currently underway and positive results are already being achieved for the people of Nottingham.

If you have questions or comments on the work being done then please e-mail simon.johnson@adviceuk.org.uk.

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