Adviser – Welfare Benefits – Sangam Association of Asian Women

Sangam Association of Asian Women

Organisation:  Sangam Association of Asian Women
Location: London
Job Area: Adviser – Welfare Benefits
Salary: £20,000 – £22,000 pa pro rata
Closing Date: 27 November, 2017
Job Type: Permanent
Working Hours: Part Time                                                                                                                                                                                                        Job Ref Number: 1693                                                                                                                                                                                                              Closing Date: 01-12-2017

Hours per week: 20 hours (alternate Saturday)

Main Duties and Responsibilities

Provision of advice and casework

  • Interview clients, using sensitive listening and questioning skills in order to allow clients to explain their problem(s).
  • Use Citizen’s Advice Information System, Advisernet, to find, interpret and communicate the relevant information.
  • Explore options and implications so that the client can make  decisions.
  • Negotiate with third parties, including statutory and non-statutory organisations as required.
  • Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
  • Provide advice at Sangam Centre

Planning and development

  • With the Sangam team, keep service delivery under continual review and identify need, to ensure that the service reaches all  the different groups within Barnet  and surrounding boroughs

Public relations

  • Responsible for provision of monthly reports to the Charity Manager and Management Committee.
  • Provide talks and information for and on behalf of Sangam, and to other Agencies as required
  • To be involved in publicizing Sangam service

Social Policy and Monitoring

  • Assist with social policy work by providing information about clients’ circumstances through the appropriate channel.
  • Provide statistical information on a regular basis.

Professional Development

  • Keep up to date with legislation, case law, policies, and procedures and undertake appropriate training.
  • Attend appropriate internal and external meetings as agreed with the Charity Manager
  • Read appropriate publications
  • Prepare for and attend regular supervision sessions.


  • Be self-servicing
  • Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Ensure that all work conforms to the Sangam systems and procedures.
  • Use IT for document production and inputting  data on AdvicePro Case Management System

Team work

  • To work effectively as part of Sangam team.

Other duties and responsibilities

  • Promote the aims, policies, membership requirements and equal opportunities policies of the Sangam service.
  • Carry out any other reasonable duties as required by the Development Manager to ensure the effective provision of the service.
  • Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
  • Attend evening meetings as necessary
  • Travel within London as necessary

To apply:

 Please contact us on 020 8952 7062 or email us on for job application pack

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