Adviser – Welfare Benefits – Sangam Association of Asian Women

Organisation:  Sangam Association of Asian Women
Location: London
Job Area: Adviser – Welfare Benefits
Salary: £20,000 – £22,000 pa pro rata
Closing Date: 27 November, 2017
Job Type: Permanent
Working Hours: Part Time                                                                                                                                                                                                        Job Ref Number: 1693                                                                                                                                                                                                              Closing Date: 01-12-2017

Hours per week: 20 hours (alternate Saturday)

Main Duties and Responsibilities

Provision of advice and casework

• Interview clients, using sensitive listening and questioning skills in order to allow clients to explain their problem(s).
• Use Citizen’s Advice Information System, Advisernet, to find, interpret and communicate the relevant information.
• Explore options and implications so that the client can make  decisions.
• Negotiate with third parties, including statutory and non-statutory organisations as required.
• Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
• Provide advice at Sangam Centre

Planning and development

• With the Sangam team, keep service delivery under continual review and identify need, to ensure that the service reaches all  the different groups within Barnet  and surrounding boroughs

Public relations

• Responsible for provision of monthly reports to the Charity Manager and Management Committee.
• Provide talks and information for and on behalf of Sangam, and to other Agencies as required
• To be involved in publicizing Sangam service

Social Policy and Monitoring

• Assist with social policy work by providing information about clients’ circumstances through the appropriate channel.
• Provide statistical information on a regular basis.

Professional Development

• Keep up to date with legislation, case law, policies, and procedures and undertake appropriate training.
• Attend appropriate internal and external meetings as agreed with the Charity Manager
• Read appropriate publications
• Prepare for and attend regular supervision sessions.

Administration

• Be self-servicing
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Ensure that all work conforms to the Sangam systems and procedures.
• Use IT for document production and inputting  data on AdvicePro Case Management System

Team work

• To work effectively as part of Sangam team.

Other duties and responsibilities

• Promote the aims, policies, membership requirements and equal opportunities policies of the Sangam service.
• Carry out any other reasonable duties as required by the Development Manager to ensure the effective provision of the service.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
• Attend evening meetings as necessary
• Travel within London as necessary

To apply:

 Please contact us on 020 8952 7062 or email us on info@sangamcentre.org.uk for job application pack