Job Title: Advice Session Coordinator Bicester
Organisation: Citizens Advice NOSN
Location: Based in Bicester but able to travel to other locations
Job Role: Supervisor – Generalist
Salary: £23,122 pro rata + pension
Closing Date: 18h March 2019
Job Type: Permanent
Working Hours: Part time
The ASC is a key role in delivering high quality advice services. We are looking for an individual with recent experience of advice work preferabley within Citizens Advice.
We are seeking to recruit an Advice Services Coordinator (ASC), who will be part of a team of four ASC’s responsible for the day-to-day organisation of the advice services at Bicester, Banbury, Brackley and Kidlington, serving clients in Cherwell and South Northants.
This role is based in our Bicester office but occasional presence at our other locations is required.
The ASC team is responsible for the quality and delivery of advice including drop-in sessions, telephone advice and digital advice.
The Advice Services Coordinators are responsible for monitoring, evaluating and improving quality of advice of our service, and for the supervision of volunteer advisers and receptionists. The Coordinators will provide support and guidance to advisers, help identify training needs and support new trainees as required.
We are looking for a person with good communication and IT skills, and a commitment to improving quality.
You will have recent and substantial experience in an advice setting, good organisational skills and, preferably, experience of supervising volunteers.
Download the Job Description and person Specification here
Apply online here
Closing date: 18 March 2019 5pm
Interview date: 25 March 2019
Please more information on this role please see below: