Job Title: Advice Manager (Academic & Non-Academic)
Organisation: Imperial College Union
Location: London
Job Role: Adviser – Education
Salary:  £31,770 – £36,009 plus benefits
Closing Date: 18th March 2019
Job Type: Permanent
Working Hours: Flexible
Job Reference Number: PRO00218


Are you an experienced advice professional who understands best practice in delivering advice and support to an excellent standard? Do you have an interest in offering support to students?

Imperial College Union is looking for an Advice Manager to oversee this critical support service. You will manage and conduct mainly academic casework, keeping students informed of policies and procedures, helping them confront challenging scenarios such as disciplinary hearings, mitigating circumstances or appeals; and support a small team in providing guidance around housing, legal and other challenges.

As Advice Manager, you will:

  • Offer information, advice and advocacy to students or groups of students, either in person, over the telephone or via email, on a range of topics relevant to our members including but not limited to College regulations, mitigating circumstances, appeals, interruption of studies, complaints, problems with supervisors, disciplinary hearings, budgeting, legal challenges, accommodation and wellbeing.
  • Represent students at relevant hearings and panels including disciplinary and appeals, as well as advocate or represent the student voice on relevant College Committees.
  • To lead and develop our Advice Service in line with sector best practice, ensuring that our members receive high-quality support and advice, and that we maintain the necessary affiliations to make referrals as necessary.
  • To ensure that the Advice Service complements the advocacy and campaigning functions of the Union by collating and sharing quantitative and qualitative information and through regular discussions with Union staff and Officer Trustees.

More details are available in the Job Description for this role.

Essential Requirements

  • Experience of providing academic advice in a higher education environment
  • Experience of providing advocacy on behalf of students
  • Experience of working in a busy customer focused organisation
  • Experience of campaigning and lobbying for policy and attitude changes within a charitable context
  • An understanding of common issues faced by students such as academic appeals, housing and rights problems, including relevant legislation
  • An understanding of the Students’ Union movement or the Higher or Further Education

If you’re passionate about helping others, have worked in a similar role, and can deal with different personalities in a dynamic environment, this is the role for you.

The closing date for applications is midnight, Monday 18 March with interviews to be conducted the final week of February. We are looking to fill the role immediately so may close earlier if we find a suitable candidate so please apply as soon as possible.

For more information on this job role please click on the link below:

Advice Manager (Academic & Non Academic) Job Description

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