Job Title: Advice & Advocacy Manager
Organisation: Students’ Union UCL
Job Role: Managerial – Student Unions
Salary: £35,001 – £45,000
Closing Date: 24th July, 2018
Job Type: Permanent
Working Hours: Full time
Job Reference: 1740244
Purpose of the job
The Advice and Advocacy Manager will provide leadership and oversight to the Union’s Advice Centre ensuring the service is continually improved and developed to offer the best possible service to UCL students. The service supports students who are in need of information, advice or advocacy on a wide range of topics including: academic matters, housing, money, rights and immigration.
The Advice and Advocacy Manager will be responsible for working with other Union departments, informing their campaigning and lobbying work through collating and sharing quantitative and qualitative information. They will look to proactively solve problems that affect UCL students by addressing root causes and affecting change in UCL policy and procedure.
The post-holder will also be responsible for working with student officers, staff at UCL and external partners in delivering advice services at the Union. They will be responsible for ensuring the services conform to best practice, legal standards and codes of practice. They will develop relationships and form meaningful partnerships that look to improve the student experience at UCL.
About the Union:
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the union leads an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 70 full-time staff and deliver a wide range of services and representative functions for students.
To celebrate our 125th birthday in June 2018 we launched 125 and Beyond, our new strategic plan that will set us on the path to become one of the best students’ unions in the UK, and more importantly a better students’ union for our 40,000+ members.
The successful candidate must have experience of providing information, advice and advocacy to student clients and experiencing of developing student-facing marketing and promotion activities. The post holder must have an understanding of common issues faced by students such as academic appeals, housing and rights problems, including relevant legislation and the ability to communicate effectively with a wide-range of stakeholders from student volunteers to senior UCL staff.