Dispute Resolution and Negotiation Skills

This course can be delivered in-house

Members – £100, Voluntary sector – £115 + VAT, All others – £135 + VAT

Are you:

  • Agreeing a plan with your client to deal with a problem?
  • Helping clients to present their needs and negotiate with creditors?
  • Negotiating yourself with third parties on your clients behalf?

Then our one day course “Advanced Negotiating Skills” is the one for you.

Learning Outcomes

  • Explain what negotiation is, and its strengths and weaknesses in settling disputes;
  • Agree a plan for negotiation considering clients needs,wishes and rights;
  • Present and discuss options for negotiations with clients and third parties;
  • Make and review offers and agreements;
  • Review their own practice

Course Content

  • The effective negotiator
  • negotiation styles
  • planning to negotiate
  • clarifying the situation
  • agreeing to negotiate
  • the negotiation letter
  • without prejudice letter
  • making agreement

This is an interactive course. Full handout material is provided. This is available as an open programme and can also be provided in-house for an advice centre.

To make a booking please complete the booking form attached below and forward to us at AdviceUK, 101E Universal House, 88-94 Wentworth Street, London E1 7SA or send it to us by email to training@adviceuk.org.uk 

Attached documents

Word icon Training booking form (42 Kb)