About AdviceUK

AdviceUK is the UK’s largest support network for independent advice services. It was formed in 1979 as the Federation of Independent Advice Centres (FIAC).

As a members’ organisation, AdviceUK supports and represents the interests of independent providers of social welfare law advice. Our film below provides more detailed information on what AdviceUK does.

The charity operates as a co-ordination and support network for organisations providing independent social welfare law advice. Membership of the AdviceUK network is open to any organisation that satisfies the membership criteria. These require that:

  • Advice is independent and impartial with the interests of the client being paramount
  • Advice is confidential
  • The terms on which the service(s) are provided are clearly stated
  • Advice is covered by professional indemnity insurance
  • The organisation has a complaints procedure
  • The organisation can demonstrate openness and accountability to service users and other stakeholders
  • The organisation can demonstrate commitment to equality and diversity

Most members are charities while an increasing minority are social enterprises, variously constituted. Most members provide a wholly free service.

There are currently just over 700 members. Total customers for all AdviceUK services, including members, currently stands at more than 1,200.

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