We are a small charity that makes a big impact. Our purpose is to improve the lives of people in need of advice. We do this by supporting our members, so it is easier for them to help their clients, and by directly influencing policy-makers, decision-makers and funders.
OUR IMPACT
We help around 700 independent advice organisations to support millions of people across the UK.
1400000
Clients offered free advice by our members
2000000
Client enquiries this year
OUR VISION
Our vision is a society wherein every individual, regardless of means, is able to access the advice they need in order to exercise their rights and deal with any legal and social welfare problems they may face.
OUR VALUES
We are fair
• We support people and show empathy
• We are open, transparent and responsible
• We promote diversity and inclusion
We are independent
• We challenge where change is needed
• We stand up for what we believe in
• We celebrate the uniqueness of AdviceUK and our members.
We are collaborative
• We work together to achieve shared goals
• We build trusted relationships
• We listen with an open mind, adopt a flexible and pragmatic approach
We are creative
• We are bold and dynamic in our approach
• We reflect and learn from experience
• We develop solutions and support based on evidence
OUR MISSION
Our mission is to support advice organisations, by helping them to be efficient, competent and effective, and to campaign for a policy environment that supports advice agencies and people needing advice.
OUR STRATEGIC OBJECTIVES
Strategic Objectives
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Support |
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our members and, through them, the communities they serve |
We do this by:
- Listening to and involving members in how we shape the support we provide for their advice-giving needs
- Providing benefits and services that strengthen and sustain community-based advice giving
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Advocate |
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for our members and through them, the communities they serve. |
We do this by:
- Working with members and stakeholders; understanding what’s important to them and, where needed, championing change
- Representing and raising awareness of our members collectively: in ways that value their diversity and independence.
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Connect |
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our members with each other and key stakeholders. |
We do this by:
- Nurturing collaboration, peer support and shared learning, building long-term partnerships.
- Developing and sustaining diverse networks that benefit members and stakeholders.
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Innovate |
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lead change that improves people’s lives and strengthens community advice |
We do this by
- Developing and facilitating better ways of giving and resourcing advice that improve the lives of people with legal and social welfare problems.
- Providing members with advice and insight into new ideas and emerging trends
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